Product Service Engineer

Job Title: Product Service Engineer

Job Description

In this role, you will provide support services that include investigating, troubleshooting, and diagnosing application and technical problems. You will be responsible for restoring service through corrective actions and permanent resolutions for a worldwide group of Mining Technology customers and dealers. This includes working with both software and on-board hardware.

Responsibilities

• Identify and resolve hardware and software issues for dealers and customers related to Mining Technology MineStar.

• Implement and utilize standard support processes to respond, restore, and resolve issues.

• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.

• Participate in New Product Introduction (NPI) projects and complete related product support deliverables.

• Provide 24/7 incident management and ensure adherence to support level agreement metrics.

• Escalate top priority issues to team lead and process CPI/CER tickets to responsible parties.

• Communicate with dealers regarding status, problem troubleshooting, and issue resolution.

• Create and maintain a support environment that facilitates issue diagnostics and customer connectivity.

• Report issues within the CPI product defect process to ensure proper resolution of ongoing issues.

• Create and report product improvement ideas, including functional enhancements and supportability improvements.

• Act as the liaison between implementation teams, product development teams, and other support team members.

Essential Skills

• 5–7 years of relevant technical experience in troubleshooting and engineering.

• Bachelor’s degree in Mechanical Engineering or Electrical Engineering, or equivalent experience with an Associate degree and 8–10 years of hands-on system troubleshooting.

• Strong troubleshooting and problem-solving skills.

• Ability to quickly learn new systems and technologies.

• Clear written and verbal communication skills.

• Comfortable working with customers, dealers, and engineering teams.

Additional Skills & Qualifications

• Experience with construction equipment or heavy equipment technology.

• Knowledge of jobsite networking or connected equipment systems.

• Experience in automotive, mobile equipment, or telematics systems.

• Experience working with globally distributed teams.

• Familiarity with Azure DevOps or defect/issue tracking systems.

• Exposure to New Product Introduction (NPI) or product launch processes.

Work Environment

This position can require occasional travel internationally or domestically.

Job Type & Location

This is a Contract position based out of Chillicothe, IL.

Pay and Benefits

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chillicothe,IL.

Application Deadline

This position is anticipated to close on Jul 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.