Director of Talent and Training

Ready to make a positive impact in the Fitchburg and Leominster community? Come join our grand opening leadership team at Chick-fil-A in Leominster, MA!

The Director of Talent and Training leads all recruitment, onboarding, and training efforts to ensure every Team Member at Chick-fil-A Leominster is fully equipped to perform with excellence and embody our culture of care. All restaurant directors are expected to be involved in the business and support operations as needed.

This leader is responsible for building and sustaining systems that protect our culture, and drive the operational performance necessary to deliver remarkable guest experiences. This leader ensures each team member is trained, certified, and supported throughout their Chick-fil-A journey, creating a workplace where growth and care go hand in hand.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Leadership development from local owner operator
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee meals
• Paid time off
• Annual Leadership Development reimbursement - up to $300
• Cell phone stipend - $50 monthly
• Gym reimbursement - $30 monthly
• Servsafe certification reimbursement

Responsibilities:

• Maintain alignment with Operator and leadership team through consistent communication and participation in leadership meetings and goals
• Champion culture of care and growth that reflects our Mission and Values
• Lead by example
• Develop, manage, and continuously improve all training systems
• Manage restaurants talent pipeline including team member recruitment, onboarding, training, and leadership development
• Oversee training and onboarding of new hires
• Assist with team member administrative tasks and documentation
• Support in operations as needed during peak hours
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Available to work weekends as needed (Friday/Saturday)
• Model excellence, emotional intelligence, and care in all guest and team interactions
• Able to demonstrate high level of leadership and business acumen
• Able to manage multiple priorities at once
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience in leading teams, administrative tasks, or talent management is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.