IT Administrator - Norfolk, NE or Columbus, NE

Job Description

Job Description

Overview:

The Well is looking for an IT Administrator who is excited about using technology to support people doing incredible work in our communities. This is a growth-oriented IT role with hands-on experience across user support, Microsoft 365, devices, software, EHR systems, networking, cybersecurity, infrastructure, and technology projects. We are willing to train the right person and will help them develop deeper skills in the areas of IT they are most interested in. We care just as much if not more about your mindset, curiosity, willingness to learn, and alignment with our Core Values as we do about checking every box on a technical skills list. Because The Well is a growing nonprofit with multiple locations, programs, and technology platforms, you'll have opportunities to work across areas like:

• Microsoft 365 administration
• Computers, tablets, phones, and other devices
• Networking and infrastructure
• Cybersecurity and access management
• Electronic Health Record (EHR) systems
• SharePoint, Teams, and cloud-based tools
• Phone and communication systems
• Software implementation and administration
• Technology projects and new-site setups
• Process improvement and automation
• Vendor management and technology purchasing

Core Values:
•    Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
•    Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
•    Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
•    Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Our Team Members provide behavioral health, recovery, and community services across Northeast Nebraska. Your job is to make sure technology helps them do that work—not gets in their way.

You'll:

• Provide hands-on technology support to Team Members across The Well.
• Troubleshoot computers, software, phones, tablets, printers, connectivity, and other technology.
• Set up technology for new Team Members and maintain equipment throughout its lifecycle.
• Help people understand technology without making them feel like they should already know the answer.
• Create simple instructions, training, and resources when recurring questions come up.
• Monitor IT requests and help keep issues moving toward resolution.

You'll help manage and continuously improve our Microsoft environment, including:

• Microsoft 365
• Entra ID
• Intune/MDM
• Teams
• SharePoint
• Outlook
• User accounts, groups, permissions, and licensing
• Device policies and security controls

You'll also have opportunities to explore new Microsoft tools and identify ways technology can make our work easier and more efficient.

Healthcare and behavioral health technology brings some interesting challenges. You'll gain experience supporting and learning systems that may include:

• Electronic Health Records
• Clinical and business software
• Cybersecurity tools
• Mobile devices
• Networking, firewalls, and VPNs
• Phone and communication systems
• Cloud applications
• Data and reporting tools
• Workflow and automation tools

This isn't only a help-desk position.

As The Well grows, you'll have opportunities to participate in and eventually lead technology projects such as:

• Implementing new software
• Deploying devices and technology to new programs or locations
• Improving cybersecurity
• Building or improving SharePoint and Teams environments
• Evaluating technology solutions
• Improving workflows and reducing manual processes
• Upgrading infrastructure
• Coordinating technology vendors
• Testing new tools and determining whether they could benefit the organization

We believe in giving people opportunities to stretch their skills. If there's an area of IT you're interested in learning more about, we want to help you explore it.

The right person will:

• Be genuinely curious about technology.
• Enjoy learning, researching, testing, and figuring things out.
• Be comfortable saying, “I don't know yet, but I'll find out.”
• Have strong problem-solving skills.
• Take ownership of projects and follow through.
• Communicate well with people who have very different levels of technical knowledge.
• Be organized and able to balance urgent issues with longer-term projects.
• Understand that good IT is ultimately about helping people do their jobs better.
• Ask questions and seek guidance when needed.
• Work well independently while also collaborating closely with others.
• Be excited about learning new systems and technologies.

Although not required, preferred qualifications include:

• Associate's or Bachelor's degree in Information Systems, Information Technology, Cybersecurity, Computer Science, or a related field OR equivalent education, certifications, experience, or demonstrated technical ability
• Experience supporting computers, software, mobile devices, or networks
• Familiarity with Microsoft 365
• Understanding of basic networking concepts
• Experience troubleshooting hardware and software

Experience with tools such as Microsoft 365, Entra, Intune, SharePoint, Teams, networking, firewalls, VPNs, EHR systems, or cybersecurity platforms is a plus—but we do not expect applicants to already know every system we use.

Because The Well provides behavioral health services, protecting information is a critical part of our work.

You'll learn and help maintain technology practices related to:

• HIPAA
• 42 CFR Part 2
• Information security
• Access controls
• Device security
• Organizational IT policies and procedures

Prior healthcare or behavioral health IT experience is helpful, but not required.

• Valid driver's license, insured vehicle, and ability to travel between The Well locations as needed; mileage is reimbursed.
• Ability to lift and move technology equipment weighing up to approximately 40 pounds.
• Ability to perform routine computer and office work for extended periods.
• At least two years of sobriety if diagnosed with a substance use disorder.