Desktop Support Specialist

Employee Relations Manager at PRIDEROCK SERVICES SUPPORT, LLC Job Overview Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience. Responsibilities Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions. Set up new properties in Yardi and assist in training new staff in software functions. Provide excellent customer support to property management teams in responding to help desk tickets. Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting. Research, procure and initiate associated license needed for software systems to include: Bluemoon NAA Local Apartment Association Utility conversions of RealPage and Conservative Implementations and integration of 3rd party software Use training and documentation as appropriate to include testing software, data and report editing. Proficient in Excel, Word, CSV, and database relationships. Other related duties and assignments as required. Qualifications Prior Multi-Family Residential Property Management experience required. Prior experience with Yardi Voyager 7s in a Helpdesk environment required. Prior experience with CRM and Rent Cafe. Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines. Strong ability to work under pressure and independently. Must be team-oriented and problem solver with strong work ethic. Strong communication skills, both verbal and written, are essential. Strong attention to detail and analytical skills a must. The ability to review work for quality and completeness will be a key to success. Ability to collaborate with internal and external teams. Analytical and troubleshooting skills. Meet deadlines and prioritize work requirements. Meet deadlines and prioritize work requirements. Background Information Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Referrals increase your chances of interviewing at PRIDEROCK CAPITAL MANAGEMENT, LLC by 2x. Benefits Medical insurance Vision insurance 401(k) Disability insurance #J-18808-Ljbffr