Printer/Copier Field Service Technician

About AztecAztec is a leading provider of office technology solutions in the Northeastern United States. We support clients’ full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to supplies and technical support, our team provides full-service support for office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. We have 35+ years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.Growth . Technology . CustomerThree words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are – new clients, new programs, new products and services – and we need the best and brightest commercial talent to join us on the journey.Learn more at or contact us at View email address on click.appcast.io with questions.About the RoleAs a Field Service Technician, you will be expected to maintain and repair printers, copiers, and related equipment at Aztec client locationsKey responsibilities include:Communicate with Dispatch to open/close calls accordinglyPerform preventative maintenance and repairs on machinesCommunicates with customer and dispatch to clearly provide updates and timelines for servicesManages assigned areas for call prioritization within defined contract agreementsMaintain an organized and accurate inventory of spare parts in your assigned company vanComplete manufacture-provided trainings to earn and maintain certifications on key equipment linesJob RequirementsMinimum 3 years’ experience repairing print and copy equipmentExisting technician certification in at least one of the following A3 copy equipment lines: Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, RicohBonus points for experience and certifications with Canon and SharpAbility and willingness to drive between client locations every dayValid US drivers licenses and clean driving recordAbility to communicate effectively with clients and Aztec colleagues in person, over the phone, and over emailFriendly and polished client-facing presence and commitment to client satisfactionDemonstrated enthusiasm for and expression of our corporate values:Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it realityTechnologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutionsCustomer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partnerBenefitsBase salary of $55,000-65,000, plus performance-based bonusesComprehensive wellness benefits including health, dental, and vision insuranceEmployer-sponsored 401(k) plan and life insuranceEmployee discount programsPaid vacation, holiday, and sick timeWe are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. #J-18808-Ljbffr Aztec