Veterinary Receptionist Supervisor

Veterinary Receptionist SupervisorMontebello Veterinary Hospital is the real deal — 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services include routine care, in-house diagnostics, digital full body radiography, ultrasonography, surgical procedures, boarding, and more!We are newly renovated! Along with a new look, we have access to the technology needed to help us deliver expert care. If you're compassionate, practical, and a strong communicator who's down to learn and grow — this is your moment. Let's do something amazing together!Job DescriptionJob duties include, but are not limited to:The Veterinary Reception Supervisor leads the front desk team and oversees the daily operations of the reception area to ensure an exceptional client experience. This role is responsible for supervising and coaching reception staff, managing scheduling and workflow, resolving client concerns, and partnering with hospital leadership to support efficient operations and outstanding customer service.Key ResponsibilitiesLead, coach, and support the reception team.Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.Deliver exceptional client service and professionally resolve escalated concerns.Coordinate appointment scheduling to optimize hospital flow.Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.QualificationsWe're looking for:Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus.Compassionate, professional, and able to remain calm in a fast-paced environment.Strong communication, customer service, and interpersonal skills.Highly organized with excellent multitasking and computer skills.Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally.Additional InformationWe offer our staff:Pay Range: $22 - 26/hr depending on experience level.Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental Leave ProgramCompetitive CompensationContinuing Education Allowance (applies to licensed/registered/certified roles)Tuition Assistance ProgramAccess to a CVA/CVT/CVPM Partnership through Penn FosterCareer Development OpportunitiesReferral Bonus Program for most positions!Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.