Customer Service Representative

Customer Service Representative

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Hourly, Non-Exempt
401K, Dental, Life, Medical, Vision
Full-Time

We are searching for an experienced Customer Service Representative at our Wilmington, NC facility.

Primary Duties and Responsibilities:

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications
• Following up on quotes and gather feedback
• Processing sales orders with an acute attention to detail and quality
• Transferring customer nomenclature to HMF terminology
• Executing internal order management procedures
• Increasing industry and product knowledge independently
• Respond and acknowledge internal errors and customer errors
• Schedule projects in accordance with quoted and committed lead times
• Helping to create and send marketing materials

Required Qualifications:

• Strong math and critical thinking skills
• Exceptional customer service skills
• Willingness to do what it takes to meet both internal and external commitments
• Highly accountable
• Works well in a team environment
• Excellent verbal and written communication skills
• Self-motivated
• Works with a sense of urgency
• Computer proficient (skilled in excel and Microsoft office is helpful)

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.