Back-of-House Operations Lead Inventory & KPIs

Summary The Assistant Operations Manager supports store operational excellence and inventory integrity by overseeing back-of-house operations, shipment processing, inventory control, replenishment, expense management and after-sales activities. This client-facing leadership role partners with the Store Manager and retail leadership to align operational processes with sales objectives and the Maison's standards. The role leads the back-of-house team to ensure efficient merchandise logistics and optimal stock levels. Responsibilities Lead, develop and coach the back-of-house team to ensure efficient execution of operational duties and merchandise logistics. Track and report operations KPIs, including after-sales metrics, to inform data-driven decisions. Oversee shipment processing, transfers, replenishment and movement of merchandise to the sales floor. Perform cycle counts and regular audits; investigate and resolve inventory discrepancies. Manage reservations, consignments and reconciliation of after-sales inventory movements. Coordinate alterations and repair orders, monitor vendor performance and turnaround times. Support sales teams to maintain high standards of client service and sales support. Drive process improvements, loss-prevention initiatives and adherence to company policies. Monitor and support management of operational expenses related to shipping, supplies and after-sales costs. Requirements Proven leadership experience with the ability to manage and develop a back-of-house or operations team. Strong experience in inventory management, shipment processing, cycle counting and reconciliations. Knowledge of after-sales operations, alterations and repair workflows. Analytical skills to track KPIs and support inventory and expense control strategies. High attention to detail, organizational skills and adherence to loss-prevention practices. Excellent communication and client service orientation to collaborate with sales and store leadership. #J-18808-Ljbffr