Director - Escrow (On-site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Director Escrow has responsibility for one or more escrow administration functions including property tax, insurance, loss draft, HOA, private and government mortgage insurance, escrow analysis and associated vendor oversight.

Principal Duties

• Provide guidance and leadership for Supervisors, Managers, and staff level employees.
• Leads and mentors supervisory staff and team in process improvement methodologies, develops and reinforces their skills and effectiveness.
• Plans and directs operational policies, objectives, and initiatives.
• Develops policies, procedures, and workflow documents for operational processes in order to ensure optimization and compliance with established standards and regulations.
• Ensures that appropriate control and illogical condition reporting is in place for all critical tasks.
• Analyze monthly performance and evaluate any deficiencies in performance.
• Manage and allocate staff to functional tasks within the group based on priorities and work volumes.
• Delivers regular performance updates to senior leaders across the company.
• Serves in regulator, investor, and client-facing roles to address escrow related topics.
• Performs related duties as assigned by management.

Education and Experience Requirements

• Bachelor's degree and/or the equivalent practical work experience required.
• 8+ years mortgage servicing experience.
• Minimum of 6 years directly managing escrow administration functions.
• Prior experience required directly managing employees or indirectly managing team projects.

Knowledge, Skill, and Ability Requirements

• Strong organizational, communication and leadership skills.
• A demonstrated ability to manage operational activities using data to drive decision making.
• Must be familiar with compliance in RESPA, flood regulations and the Homeowner's Protection Act.
• A demonstrated ability to train and motivate employees.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity


We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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