Patient Service Specialist

Urogynecology Consultants in Newtown Square, PA provides specialized, compassionate medical and surgical care to women throughout Greater Philadelphia. We are seeking an empathetic, reliable Patient Service Specialist to manage patient communications, appointment scheduling, and front-desk coordination. Schedule & Location Job Type: Full-Time, Monday through Friday (Day Shift) Pay Range: $24.00 – $29.00 per hour Work Location: Hybrid in Newtown Square, PA 19073 Key Responsibilities Answer inbound patient phone calls, respond to portal messages, and assist with general practice inquiries. Schedule patient appointments, manage physician calendars, and send pre-visit instructions using our Electronic Health Record (EHR) system. Greet patients face-to-face, collect copays, and verify insurance and ID cards on scheduled on-site clinic days. Triage patient phone messages, refill requests, and paperwork directly to our clinical staff and physicians. Maintain strict patient confidentiality and adhere to all HIPAA guidelines. Qualifications & Skills 1+ years of experience in medical customer service, patient coordination, or medical office admin. Experience using Electronic Health Record (EHR) systems and phone scheduling platforms. Strong verbal communication and professional phone demeanor. Reliable high-speed internet and a quiet home office setup for remote work days. Must live within commuting distance of Newtown Square, PA 19073 for required on-site clinic days. Benefits Health, dental, and vision insurance options Paid Time Off (PTO) and paid holidays Predictable weekday hours with no nights, weekends, or holidays Equipment and training provided directly by the practice Pay: $25.41 - $30.60 per hour Expected hours: 40.0 per week Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance Work Location: Hybrid remote in Newtown Square, PA 19073 #J-18808-Ljbffr Voluntary Protection Programs Participants' Association, Inc.