Sr. Technical Account Manager (Northeast) Technical Solutions Management / Technical Solutions [...]

Sr. Technical Account Manager (Northeast)
Remote - USA | Technical Solutions Management
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest‑growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world‑class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary
As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers.

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team – youll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.

Strong technical expertise and customer‑facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels.

What you’ll do

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud‑security domain expertise.

Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.

Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk

Continuously monitor news related to emerging cloud security threats and further develop your domain expertise

Continuously stay abreast and enabled on new Wiz features and functionality

Drive Adoption, Business Value Realization, and Customer Satisfaction

– Ensure your book of customers are delighted and seeing value from their Wiz purchase

Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives

Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk

Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value

Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders

Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues

Drive and track your customers’ achievement of business goals and realization of value through Wiz

Report progress and results to key Wiz and customer stakeholders in executive‑friendly communications

Actively drive value‑based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings

Advocate for your Customers

– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives

Drive towards utilization/adoption targets for your book of business

Identify, document, and action on risks (e.g., satisfaction/churn/renewal/health) in customer engagements

Develop and cultivate close relationships with key customer contacts, from C‑level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world‑class TAM organization at a hyper‑growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams

Partner cross‑functionally with internal teams to improve processes

Assist other TAMs with technical escalations

Be a cloud‑security thought‑leader by participating in industry events and contributing to community posts and blogs

What you’ll bring

Overall

8‑12+ years of experience

in technical customer‑facing roles, ideally supporting a cloud / cloud‑security product

Examples include:

Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.

B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.

Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net‑new processes

Technical Knowledge

Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect – Professional, Certified DevOps Engineer – Professional).

Deep familiarity with cloud‑security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud‑security challenges.

Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations

Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.

Expert‑level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience

Exceptional problem‑solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.

Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies.

Account Management and Customer Success

Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.

Proven track record of building and maintaining executive‑level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.

Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.

Willingness to work across multiple communication channels and platforms to assist your customers – e.g., responding to Slack messages / responding to emails / responding to support tickets

Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.

Extensive experience crafting customer‑facing artifacts and decks

Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C‑suite executives.

Health & Welfare Benefits

Medical, dental and vision insurance

Home Office Setup reimbursement

Flexible Spending Accounts

Monthly Connectivity reimbursement

Employee Assistance Program (EAP)

Short‑ and Long‑term Disability Insurance

401(k) Retirement Savings Plan (with employer match)

Time Off

Flexible paid time off + 11 paid holidays

Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidates job‑related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role may also include incentive compensation.

US Base Pay Range

$163,200 — $181,600 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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