Audio-Visual Service Supervisor

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. What You’ll Do: Coordinate in-shop service, engineering and fabrication of special purpose devices when required. Ensure that the service department provides customer support and services, scheduled maintenance, troubleshooting and repair service on audio, video, audiovisual and presentation equipment and systems at the customer location. Supervise the day-to-day activities of the bench and field service technicians Acts as the primary point of service escalation for the region. Leverages technical and non-technical expertise to act as a technology trusted advisor and visionary for all service customers. Feedback is provided to facilitate customer satisfaction, service quality and efficiency improvements. Ensure the timely completion and customer notifications of all necessary documents pertaining to service orders, repairs, parts/materials ordering and inventory. Requirements to Assure Success: Previous experience in the service of audio, video, audiovisual and presentation equipment Previous supervisory experience Ability to work independently, be self-directed, and make sound decisions based on customer satisfaction Industry and manufacture-based certifications (i.e. Crestron, Q-Sys, Dante, Cisco, Poly, Zoom, and Microsoft) are beneficial to the position. Ability to write reports, service proposals and business correspondence CTS Certification preferred Why Should You Apply? At FORTÉ, your work matters, and it’s easy to see the impact you make. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next. #J-18808-Ljbffr FORTÉ Ireland