Field Service Technician in New Orleans

Job Description The primary responsibility of the Startup & Warranty Technician is after‑sales service and support of products. In addition to factory‑authorized equipment startup, the role includes diagnosing and repairing products after installation to ensure customer satisfaction and uphold the reputation of the equipment manufacturer and Louisiana Steam Equipment. Additional duties include routine preventive maintenance and repairs as part of maintenance contracts and paid service. Location Position is based in the New Orleans, LA area Work is typically performed within the sales territory of Louisiana, Mississippi, Alabama Gulf Coast, and Florida Panhandle. Occasional travel outside of territory for factory trips, training, and special projects Extensive driving/road travel with roughly 20% overnight Work is typically performed during the normal daytime work‑week with rare night and weekend requirements. Benefits Company provided work truck with all necessary tools Competitive pay, ongoing training, and a premier benefits package including medical, dental, 401K, and supplemental benefits. Requirements Good written and verbal communication Excellent customer service and customer relationship management Organized and efficient time management Willingness to work both independently and as part of a team Ability to use common hand tools and testing equipment, such as electrical multi‑meter Basic knowledge of electrical wiring, circuits, and wiring diagrams. Basic computer skills with email and MS Office Desire for continuous on the job learning and personal growth Responsibilities Perform factory authorized equipment startups, repairs, service, and maintenance on commercial and industrial heating equipment including hydronic boilers, steam boilers, domestic water heaters, pumps, control valves and related system components Generate accurate and detailed service reports, startup, and commissioning documents Generate quotations and proposals to customers Provide owner training as needed Process warranty claims and returns with manufacturers Attend training sessions in‑person and online to enhance technical skills Maintain a clean and organized company‑issued work truck, office space, and warehouse storage area Manage truck inventory of spare parts and tools Qualifications High School Diploma or equivalent Technical aptitude Strong problem‑solving abilities Boiler, HVAC, Electrical, or similar work experience, but not required Must have authorization to work in the US (no sponsorship), valid driver’s license, clean driving record, and ability to pass a background check and drug test (no exceptions). #J-18808-Ljbffr Energy Jobline ZR