Director, CoE Strategy & AI Innovation

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Summary: The Director, CoE Strategy & AI Innovation is the operational and innovation engine of BMS's Global Market Research (MR) Center of Excellence (CoE). This role is responsible for designing and operationalizing the CoE's operating model, building and governing the enterprise MR AI product roadmap, and ensuring that shared Market Research capabilities are built, adopted, and continuously improved across all Therapeutic Areas (TA) and Business Units (BU). This leader establishes how the CoE functions in an advisory capability, defining how TA and BU teams engage CoE expertise, how standards are collaboratively developed and endorsed, and how AI-enabled research tools are governed and scaled. This role serves as the primary architect of the MR AI transformation, translating the vision of a capability-first, innovation-led CoE into a functioning operating reality. The Director, Global Market Research CoE Strategy & AI Innovation reports directly to the Executive Director, Global Market Research, and serves as the CoE's primary internal integrator, reconciling requirements from TA and BU stakeholders, managing the AI product roadmap, and ensuring the CoE's enterprise-wide commitments are met with consistency and credibility. Responsibilities: Build and Operate the Circle of Excellence Operating Model Design the CoE's operating model from the ground up, defining how TA and BU teams engage CoE capabilities, what is available on a pull-based self-serve basis, and what requires direct CoE advisory involvement Establish the engagement model between the CoE and TA/BU MR teams including how capability requests are submitted, how the CoE prioritizes its roadmap, and how platform adoption is tracked and supported Define and run a governance body through which TA MR leads provide requirements, test new capabilities, and align on shared platform standards Develop and maintain the CoE's operating documentation: capability catalogues, engagement guides, onboarding materials, and platform governance policies used by all BU and TA stakeholder teams Establish the decision logic that determines which research activities are best supported by CoE-built platforms versus those that are fully self-managed by TA teams Own the MR AI Capability Roadmap Serve as Business Product Owner for all Market Research AI solutions, including self-serve rapid research tools, and AI-assisted analysis capabilities Intake capability requirements from TA and BU MR leaders, reconcile competing priorities, and translate them into a sequenced, resource-realistic platform roadmap Define the use cases, user requirements, and success criteria for each capability on the roadmap, in close partnership with technology and data science delivery teams Ensure all CoE-built platforms are designed to be TA-agnostic (flexible enough to serve diverse TA and BU contexts without requiring TA-specific customization at the core) Govern how platforms are released, adopted, and iterated, establishing feedback loops between TA users and the CoE product team that drive continuous platform improvement Monitor the external AI and MR technology landscape, evaluate emerging platforms and vendors, and make build-versus-buy recommendations to the Executive Director Own the CoE's vendor governance function including the preferred supplier framework for MR platforms, and oversight of platform vendor performance against CoE capability standards Govern Platform Use and Quality Establish the governance guardrails for how CoE-built tools and platforms are used across TA teams, defining the boundaries of acceptable use, the required documentation standards, and the escalation path when platform outputs are questioned Own the framework by which CoE-built tools are validated before release and monitored after deployment, ensuring outputs are fit for decision-making Partner with the Associate Director, MR Compliance & Governance on AI data use governance, privacy compliance, and ethical standards as applied to CoE-built platforms Stakeholder Engagement and CoE Advocacy Function as the CoE's primary relationship manager for senior TA and BU stakeholders, ensuring the CoE is experienced as a valued capability partner Manage the CoE's relationship with adjacent functions including Customer Engagement & Insights, IT, and Data Science defining collaboration models and decision rights in partnership with the Executive Director Communicate CoE capability investments, roadmap priorities, and platform adoption progress to senior leadership in clear, business-impact terms Represent the CoE in enterprise AI governance and innovation forums, ensuring the MR perspective is visible in enterprise-level platform and data decisions Qualifications: Minimum 8 years of experience in Market Research, commercial insights, or a related analytics or strategy function within the pharmaceutical, biotech, or healthcare industry Bachelor's degree required; MBA or advanced degree strongly preferred Demonstrated experience designing and operationalizing a new function, capability, or center of excellence, including operating model design, governance framework development, and stakeholder adoption management in a matrixed environment Fluency in primary Market Research methodologies across qualitative, quantitative and longitudinal approaches, to engage credibly with expert TA MR practitioners and translate their capability needs into well-scoped platform requirements Proven experience as a Business Product Owner or product manager for an AI, analytics, or digital tool in a commercial or insights context Strong understanding of AI and advanced analytics applications within Market Research, including AI-assisted analysis, self-serve research tools, synthetic data, and rapid testing methodologies Demonstrated ability to manage competing stakeholder requirements and translate them into a coherent, prioritized capability roadmap Strong governance and operating model design skills; able to establish clear guardrails and engagement protocols that enable rather than constrain TA team autonomy Strong executive communication skills, with the ability to translate complex capability and technology decisions into clear, decision-ready recommendations for senior leadership Familiarity with global regulatory requirements for Market Research data usage, AI ethics, and privacy compliance Key Competencies: Capability Platform Ownership Proven ability to own and manage a capability or product roadmap end-to-end (from requirements intake through deployment and adoption) Translates diverse stakeholder needs into a coherent, TA-agnostic platform design Governance Design and Enablement Experience designing governance frameworks that set clear guardrails without creating bureaucratic friction Builds operating models that give TA teams autonomy within a consistent, governed structure AI and Technology Fluency Deep understanding of AI-enabled MR tools and their implications for research design, quality, and decision-making Able to evaluate emerging technologies and make credible build-versus-buy recommendations Cross-Functional Influence and Stakeholder Management Demonstrated ability to align competing TA and BU stakeholder priorities into a coherent capability agenda Builds trust with expert practitioners by understanding their needs, not by asserting authority over their work Operating Model and Change Management Skilled in standing up new functions including operating model design, stakeholder onboarding, and adoption measurement Creates enthusiasm for new shared capabilities in organizations where TA teams are accustomed to full autonomy Executive Communication Connects CoE capability investments to commercial and patient outcomes in language that resonates with senior leadership Communicates platform governance decisions with clarity and without unnecessary complexity #CASA If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $197,800 - $239,681 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: Health Coverage: Medical, pharmacy, dental, and vision care. Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on click.appcast.io. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1603170 : Director, CoE Strategy & AI Innovation Data Privacy Link We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.