Member Support Specialist I

Description Review and process ATM/ITM check deposits Review and process Remote Check Deposits Review and process Fed Check Returns Post Web Payments/Offset Fees including reversals due to returns Perform all operational duties related to the Credit Union's ACH and Share Draft programs, including processing, maintenance, posting exceptions, member bill pay exceptions, and member support Review and process debit and credit card disputes by tracking fraud cases, completing account memo entries, and monitoring case progress, status changes, and final resolution to ensure accurate and timely processing Handle deceased member notifications Perform card-related maintenance issues to include troubleshooting, travel notes, fraud alerts, etc. Enter Indirect Dealer ACH payments and GL entries for approval by second party Review/work various reports Review various general ledger accounts for posting accuracies Handle Visa Account Updater (VAU) requests Post various GL journal entries as needed and assigned Wire transfers (input outgoing/post incoming) and update monthly wire log Provide support services to branch staff and other departments as necessary Organize and maintain electronic and/or paper filing systems for all department files Identify potentially fraudulent transactions and escalated suspicious activity as appropriate Ensure compliance with NACHA Operating Rules, Regulation E, Regulation CC, BSA/AML requirements, OFAC regulations, and other applicable laws and policies Maintain accurate records and documentation for audits and regulatory examinations Participate in testing and implementation of new payment products, software updates, and system enhancements Other duties as assigned Requirements The following skill requirements are essential: Basic knowledge of accounting and balancing procedures Basic knowledge of card servicing procedures Commitment to member service Patience and understanding when dealing with irate members Proficient with Microsoft Office products, especially Excel Well organized, attention to detail, reliable, self-starter Works well in a team environment Minimum of 1 year experience in a financial institution required. #J-18808-Ljbffr