Assistant Director of Housekeeping

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Assistant Director of Housekeeping assists the Director of Housekeeping in overseeing and coordinating the daily operations of the Housekeeping department at E11EVEN Club Hotel & Residences, ensuring the highest standards of cleanliness, product quality, and guest service.

Responsibilities

• Ensure that all areas of the hotel are properly cleaned and ready for guests' arrival.
• Anticipate and assess guests' needs and respond in a courteous and professional manner.
• Interface with hotel staff and managers to receive information regarding housekeeping needs, and ensure a timely response to requests.
• Interface with Engineering to report and recommend maintenance and repair needs.
• Monitor and maintain proper inventory levels, and authorize purchase orders for supplies and equipment.
• Inspect rooms on a daily or other scheduled basis.
• Develop, implement, and maintain deep cleaning schedules.
• Control the storage of lost and found items, and ensure housekeeping carts are well maintained.
• Develop, implement, and monitor the department budget, managing expenses within approved budget constraints.
• Prepare accurate and timely reports as required, including incident and accident reports and follow-up.
• Hire, train, supervise, motivate, and develop housekeeping staff, and manage schedules and workflow.
• Assign duties and monitor the quality of work, ensuring staff conform to organizational policies, procedures, and safety regulations.
• Provide day-to-day guidance and oversight of subordinates, and actively promote and recognize performance.
• Stay up to date on the overall activities of the team, identifying problem areas and taking corrective action.
• Supervise and assist staff in housekeeping duties, including during peak periods.
• Conduct department pre-shift and monthly staff meetings.
• Perform other related duties as assigned by management.

Qualifications

• High school diploma or equivalent required; degree in Hospitality or Business Management preferred.
• A minimum of four (4) years of experience in Housekeeping Management, preferably in a four- or five-star hotel environment.
• Understanding of housekeeping standards, operating goals and objectives, policies and procedures, organization, delegation, and follow-through.
• Ability to inspire and motivate others, build a positive team spirit, and develop housekeeping personnel's skills with a focus on quality.
• Ability to plan, organize, and prioritize work to meet deadlines, setting expectations and following delegated activities through to completion.
• Results-oriented, with concern for quality and attention to detail; manages performance to improve efficiency and control costs.
• Identifies and resolves problems in a timely manner, developing alternative and innovative solutions.
• Excellent guest service skills, cross-cultural sensitivity, and clear, persuasive verbal and written communication, including group presentation skills.
• Initiative, integrity, dependability, and adaptability in dealing with changing demands.
• Flexible schedule, including weekends and holidays.
• Fluency in English; fluency in Spanish or Creole preferred.
• Fully conversant with computerized systems; prior experience with Opera PMS, REX, and HotSOS preferred.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 10/02/2026 and will remain open for at least 75 days.