Radiology Aide I | Chelmsford, Massachusetts | Atrius Health

Join Our Team At OptumOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Under direction, delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit.Schedule: FT, 40 hrs. Mon - Fri, 9am - 5:30pmLocation: 228 Billerica Rd. Chelmsford, MADept: Central Check-InPrimary Responsibilities:Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability. Helps determine urgency and priority of emergent add on examsSchedules appointments for patients optimizing patient appointment availabilityAssists patients with referral processing and communication with other departments. Performs outreach to patients for appropriate follow-up appointments. Determines urgency and priority of patient appointments. Appropriately schedules exams/procedures accordinglyVerifies patient insurance coverage, demographic information, ordering cliniciansMakes appointment reminder phone calls as neededProcesses patient requests for copies of images/CD in accordance with Atrius' standard for release of patient informationManages the patient flow within the department by adhering to the department check-in processMonitors referral/work queue reports and provides necessary outreach for all open active referrals. Closes referrals when appropriateMay be required to monitors scheduling requests and schedules appointment requests accordinglyPerform image sharing functions including but not limited to: assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading of CD's to patients EMR/PACS. Utilizes the Radiology Information System to verify and maintain correct demographic information in PACSAppropriately tracks internal as well as external facility images that enter and leave the department per department policiesAssists in the communication of results to outside providers by faxing and/or routing per department protocolEnsures that waiting room is maintained and orderlyAssists with training and orientation of new radiology support staffProvides back-up coverage for other support staff as neededAssists in resolving minor patients concerns and complaints as appropriatePerforms other duties as assignedAccesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health informationStrong interpersonal, customer service, time management, computer and organizational skills requiredYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED6+ months of customer service or healthcare experienceBasic level of proficiency with computer applicationsPreferred Qualifications:Experience in radiology/imaging departmentPrevious experience in a job requiring the ability to multi-task and prioritize activities preferredFamiliarity with medical terminology preferredElectronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience preferredWorking Conditions / Physical Demands:Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptionsMay require lifting, bending and reaching for an average of 30 poundsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.