Job Opportunity: Call Center Representative - Corporate Payroll Operations | Onsite - Bronx, NY 1046

Job Description

Job Title: Call Center Representative

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Department: Corporate Payroll Operation

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Location: Bronx, NY 10461

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Shift Time: 8:00 AM-4:00 PM

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Date Start: 10/26/2026 - 12/12/2026, with strong possibilities of extension

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Schedule Notes:

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• 1 yr of Call Center And Payroll Timekeeping experience in call center environment required.
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• Experience in a Hospital setting.
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• Intermediate to advance skills in Microsoft Office applications including Word, Excel and Outlook.
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Duties:

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Job Summary:

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• Customer Service Professional who handles incoming and/or outgoing calls.
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Job Responsibilities:

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• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
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• Other assignment as necessary.
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• Extensive phone experience and computer literate.
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• Schedule appointments, reminder calls to patients.
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• Book and reschedule clinic appointments.
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• Answer customer inquiries regarding their clinic appointments.
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• Must answer phones, utilize in house and pagers, make overhead announcements.
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• Other assignment as necessary.
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• Extensive phone experience and computer literate.
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Required Skills & Experience:

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• Two (2) years of experience and Bilingual (facility specific).
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• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
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• Active listening providing full attention to callers to understand their concerns and needs.
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• Effective problem-solving to analyze a situation, identify core issue and find effective solution.
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Required Skills:

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• Call center customer service
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• Payroll policies/procedures
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Preferred Skills & Experience:

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• 1 year experience and Bilingual (facility specific).
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Required Education:

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• High School Diploma or general education degree (GED).
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EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. ”