Catering Operations Lead

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

CATERING OPERATIONS LEAD

Overview of Role:

The Catering Operations Lead is responsible for overseeing the daily operational execution of the Bonton Farmers Market while supporting catering coordination, inventory systems, external order fulfillment, and customer-facing sales initiatives connected to Bonton Farms social enterprise activities.
This role ensures that farmers market operations run consistently, products are properly stocked and presented, inventory systems are maintained accurately, catering requests are coordinated professionally, and strategic initiatives such as DFW Airport product fulfillment are supported with reliability and attention to detail.

The ideal candidate is highly organized, dependable, solutions-oriented, and comfortable balancing operational detail with strong communication across multiple teams.

This role requires consistent on-site presence, proactive communication, and a high level of accountability in a fast-moving, mission-driven environment.

Catering Coordination

• Respond to catering inquiries professionally and in a timely manner.
• Coordinate catering orders from inquiry through fulfillment and invoicing.
• Ensure event details are communicated clearly to kitchen, front-of-house, and operations teams.
• Support organized event preparation and customer communication.
• Maintain documentation of catering workflows and event details.

External Partnerships & Order Fulfillment

• Support product fulfillment for DFW Airport and other external partners.
• Maintain timely communication regarding product availability, order timing, and replenishment needs.
• Coordinate large orders, special requests, and external delivery preparation.

Reporting & Operational Accountability

• Track and report Farmers Market performance metrics, including:
  • Community participation
  • SNAP usage
  • Double Up Bucks participation
  • Sales trends
• Maintain simple operational reporting tools for leadership review.
• Surface operational issues early and communicate proposed solutions.

SOP Development & Compliance

• Maintain and update standard operating procedures for:
  • Farmers Market operations
  • Inventory handling
  • Catering coordination
  • Market opening and closing
• Ensure food safety and health compliance standards are consistently followed.
• Support operational consistency through process documentation.

Farmers Market Operations

• Oversee day-to-day operations of the Farmers Market, ensuring readiness for weekly market days, pop-ups, and special events.
• Maintain product presentation standards, pricing accuracy, labeling, and product freshness.
• Ensure all products are stocked appropriately and inventory is monitored proactively to minimize shortages and expired product.
• Coordinate produce tastings, community engagement opportunities, and product education experiences in collaboration with internal teams.
• Support a positive guest experience that reflects Bonton Farms hospitality and mission.
• Maintain market cleanliness, organization, and operational readiness.

Inventory, POS & Systems Management

• Manage inventory tracking for produce, retail items, packaged goods, and market supplies.
• Maintain accurate use of Toast, Shopify, and other point-of-sale systems.
• Support ongoing improvements to Toast and ExtraChef inventory tools.
• Conduct regular inventory counts and maintain organized storage systems.
• Ensure pricing, product availability, and system information remain current.

Collaboration & Team Support

• Work closely with Food & Beverage, Marketing, Development, Operations, and Health & Wellness teams.
• Support apprentices and volunteers through clear direction and coaching.
• Participate in planning meetings and operational check-ins.
• Demonstrate flexibility as organizational needs evolve.

Professional Expectations

• Maintain reliable attendance and schedule adherence.
• Communicate schedule changes and operational needs proactively.
• Present professionally in a customer-facing environment.
• Wear required branded attire or approved work attire.
• Demonstrate accountability, maturity, and ownership of responsibilities.

Qualifications

• 24 years of experience in retail operations, food service, farmers market operations, hospitality, or related environment.
• Strong organizational and communication skills.
• Experience with POS systems such as Toast, Shopify, or similar platforms preferred.
• Ability to manage inventory and multiple operational priorities simultaneously.
• Strong attention to detail and follow-through.
• Comfortable working in a mission-driven nonprofit environment.
• Ability to work independently while collaborating across teams.

Schedule Expectations
This role is expected to maintain a regular schedule aligned with market and operational needs, including weekends as required for market operations, events, and special projects.