Ticket Office Event Day Staff

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.DUTIES AND RESPONSIBILITIESEvent days with strong focus on customer interaction and serviceCustomer Service: Assist customers with lost tickets and other customer service related issuesSales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-upWill Call: Distribute will call and troubleshoot/manage customer expectations when issues ariseMobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrancesUnderstand all aspects of Ticket Office policiesProvide positive, friendly, and timely service to all guestsAbility to work evenings and weekendsYear round event opportunitiesPotential for office hours during our busy times of the yearSpecial projects and assignments as business dictatesSUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilitySKILLS AND QUALIFICATIONSStrong Customer Service skillsKeen attention to detailAbility to work under pressure and in a fast paced settingAble to take and relay instructionsExperience handling and balancing cashAbility to multi-taskReliable transportation to and from Gillette StadiumPHYSICAL DEMANDSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work for long periods of timeWORK ENVIRONMENTA dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.Ability to work in inclement weatherCERTIFICATES, LICENSES, REGISTRATIONSNone requiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Kraft Sports and Entertainment LLC