Branch Operations Support Specialist

Branch Operations Support Specialist

The Branch Operations Support Specialist provides hands-on assistance to branch supervisors and territory managers to strengthen daily operations and customer service. Based in Salt Lake City, this person visits assigned branches, helps employees follow established processes, supports training, reviews operational reports, and assists with approved improvement plans. The specialist tracks progress and communicates issues, while the branch supervisor and territory manager retain responsibility for branch performance.

Branch Coverage Elko, NV; Rock Springs, WY; Gillette, WY; Las Vegas, NV; Chandler, AZ; Amarillo, TX; Spanish Fork, UT; and Ogden, UT.

Travel Regular branch travel, with overnight stays required only for branches outside Utah. Each branch visit includes at least three full working days on site. A planned branch rotation and visit frequency are coordinated with local leadership, consisting of the branch supervisor and territory manager, based on branch needs. Away from home work is anticipated at about 50%.

Duties and Responsibilities:

• Visit assigned branches for at least three full working days per visit to work alongside employees, observe daily processes, and assist with assigned improvement activities.
• Review standard KPI reports with the branch supervisor and territory manager, flag performance gaps, and help investigate recurring issues.
• Help implement approved action plans with assigned tasks, deadlines, and follow-up; escalate barriers or decisions requiring leadership approval.
• Support established receiving, putaway, inventory control, cycle counting, picking, packing, shipping, and replenishment procedures.
• Use established lean practices, including 5S, visual management, and standard work, to help teams maintain organized and consistent operations.
• Follow company quality procedures, document errors and recurring problems, and assist with approved corrective actions.
• Provide practical employee training and coaching on established processes, system use, and daily work routines.
• Coordinate primarily with branch supervisors and territory managers to support customer commitments; provide updates to sales vice presidents as needed.
• Work with the Salt Lake City distribution team and support functions to help resolve inventory, delivery, and system issues.
• Prepare a brief report after each visit covering completed activities, KPI observations, open issues, and follow-up commitments; track assigned actions between visits.
• Follow safe work practices and contribute to a positive, respectful, and customer-oriented workplace.

Performance Measures:

• Success is measured by effective employee training, completion of assigned improvement activities, accurate reporting, consistent follow-up, and contribution to branch KPI improvements. The branch supervisor and territory manager set branch targets and remain accountable for overall results.
• Timely completion of assigned action items and branch visit reports.
• Employee understanding and consistent use of established processes.
• Accurate tracking and prompt escalation of operational issues.
• Contribution to inventory accuracy, order accuracy, on-time delivery, productivity, and customer service improvements.

Required Qualifications:

• Practical experience in branch operations, warehousing, inventory management, distribution, or a related support role.
• Basic working knowledge of lean practices and quality procedures, with willingness to learn company methods and systems.
• Computer skills including Excel, email, and standard reports, with the ability to learn ERP and warehouse systems.
• Ability to read operational reports, recognize discrepancies, document findings, and follow an action plan.
• Clear communication and interpersonal skills to work with branch employees, branch supervisors, territory managers, and sales vice presidents.
• Ability to organize assigned work, manage a travel schedule, and follow through with limited supervision.
• Willingness and ability to travel regularly, including overnight stays for out-of-state branches, and meet the minimum three-day on-site requirement for each visit.

Personal Attributes:

• Energetic and positive, with a willingness to help with daily branch work.
• Approachable, respectful, and able to get along with people with different personalities and work styles.
• Customer-oriented and attentive to how daily operations affect service.
• Patient when training others, receptive to feedback, and comfortable asking for help.
• Reliable, adaptable, and committed to completing assigned work.

Preferred Qualifications:

• Two to four years of relevant operational experience, preferably in industrial supply or MRO distribution.
• Experience training coworkers, supporting cycle counts, or participating in lean or quality improvement activities is helpful.
• Company-specific process and system training will be provided.