Regional Referral & Community Engagement Coordinator

Job Description

Job Description

TSGBH is seeking a dependable, outgoing, results-driven Regional Referral & Community Engagement Coordinator to help grow our services in Bladen and Robeson Counties .

This is a field-based outreach and referral development position . You will spend much of your time in the community meeting with organizations, introducing TSGBH services, building referral relationships, and helping generate qualified new client referrals.

This is not a desk-only marketing job .

Your Territory:

You will primarily work in:

Bladen County: Elizabethtown, Bladenboro, Clarkton, Tar Heel, White Lake

Robeson County: Lumberton, Pembroke, Red Springs, St. Pauls, Fairmont

Robeson County growth is a major focus of this position.

What You Will Do:

You will:

• Visit approved healthcare offices, community organizations, agencies, businesses, nonprofits, faith organizations, and referral sources.
• Conduct professional in-person and door-to-door outreach to approved organizations and community locations.
• Introduce TSGBH and explain our services.
• Build relationships with hospitals, DSS, care managers, behavioral-health providers, primary-care offices, probation/reentry programs, shelters, DWI referral sources, and community organizations.
• Make follow-up calls and emails.
• Attend approved community events.
• Help appropriate prospective clients connect with our intake team.
• Track all outreach, meetings, follow-ups, referral sources, and qualified referrals.
• Report service gaps, waitlists, unmet needs, and competitor information to leadership.
• Develop repeat referral relationships, not just one-time contacts.

This Position Is About Results:

Successful performance means turning outreach into:

Relationships → Referrals → Intake → Appropriate New Clients

Passing out flyers alone is not enough.

Attending events alone is not enough.

Making calls without follow-up is not enough.

You will be expected to develop a recurring pipeline of qualified client referrals while following all company, Medicaid, privacy, ethical, and legal requirements.

Performance Expectations:

This position begins with a 60-day introductory performance period .

By Day 14:

• At least 5 meaningful referral-source meetings.
• Consistent in-person outreach in both counties.
• Initial qualified referral opportunities entering the pipeline.

By Day 30:

• Approximately 6–10 qualified referrals/intake opportunities .
• At least 3 from Robeson County .
• At least 4 active referral-source relationships .
• Clear evidence of an ongoing referral pipeline.

By Day 60:

• Working toward 12–18 qualified referrals per month .
• Multiple active referral partners.
• Repeat referrals.
• At least half of new-market referral activity coming from Robeson County.

Continued employment and increased hours may depend on demonstrated performance.

Who We Are Looking For:

A college degree is not required .

You may be a strong fit if you:

• Are comfortable talking with new people.
• Can walk into an organization and professionally introduce yourself.
• Are comfortable making phone calls and follow-up visits.
• Are dependable and organized.
• Can work independently.
• Are comfortable with measurable goals.
• Know Bladen or Robeson County.
• Have reliable transportation.

• Can use email, a smartphone, and basic computer systems.

Experience in community outreach, healthcare, behavioral health, human services, social services, customer service, field sales, peer support, care coordination, or provider relations is helpful.

Important Rules:

You may not:

• Promise that someone will qualify for services.
• Diagnose anyone.
• Guarantee Medicaid or insurance coverage.
• Offer money, gifts, or anything of value for referrals.
• Pressure someone to become a client.
• Misrepresent TSGBH services.
• Share confidential client information.
• Conduct unauthorized solicitation at private residences.

The role is to educate, build trust, develop professional relationships, and help appropriate individuals connect with intake .

Schedule & Pay:

Part-Time: 20 hours per week

Approved mileage reimbursement provided.

Most hours will occur during normal weekday business hours.

This is a field-based position , not a fully remote role.

Strong performers may be considered for increased hours, increased compensation, and expanded regional responsibilities.