Customer Program Management Consultant

Role Description

We are seeking an execution-focused Customer Program Management Consultant to support our JDM contract programs. In this role, you will act as the operational bridge between Celestica’s engineering, manufacturing, and supply chain teams and our external enterprise clients. You will oversee the contract lifecycle, establish robust program governance, manage approval workflows, and serve as a key advocate for customer satisfaction. This position requires advanced expertise in applying cross-functional solutions to complex project challenges.

• Manage programs to achieve planned revenue & profits for large & complex customer accounts.
• Support account planning, strategy development & sales.
• Work with sales, business development, finance & customers to understand customer needs & develop proposals.
• Lead cross-functional meetings with teams responsible for the day-to-day operations of customer accounts.
• Manage complex projects, including MRP volumes, new product development support, and manufacturing readiness reviews.
• Establish integrated project plans and host regular program tracking meetings.
• Leverage database management and analytical skills to prepare performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Participate in contract negotiations and help develop long-term agreements.
• Support account planning and strategy development, working cross-functionally to author proposals and Statements of Work (SOWs).
• Ensure all programs meet regulatory and internal compliance standards.
• Coordinate & host regular program tracking meetings with the customer & internal account team members.
• Develop plans to meet commitments & schedules for internal alignment on contract negotiations.
• Participate heavily in the pricing/bid preparation process & contract development & management.
• Communicate frequently with customers to help ensure satisfaction.
• Solicit performance feedback & communicate information to internal teams and departments.

Qualifications

• In-depth knowledge and advanced expertise of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of infrastructure planning, including pricing, contracts, and contract negotiations.
• Excellent presentation, database management, and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively and independently lead and motivate a diverse group of employees.

Requirements

• Ten plus years of relevant experience.
• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Project Management Professional (PMP) certification is highly preferred.

Benefits

• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position.
• Employees are held accountable for all duties of the job.
• Job duties and the % of time identified for any function are subject to change at any time.

Company Description

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets.

• Celestica delivers innovative supply chain solutions globally to customers in strategic operating segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC).
• ATS serves customers in complex, regulated, and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech.
• CCS focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers, and enterprises.