Service Coordinator Supervisor (Commercial HVAC)

We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. We are committed to delivering exceptional service and innovative solutions to our clients, focusing on quality and customer satisfaction. Our team of dedicated professionals works collaboratively to ensure smooth operations and successful project execution. As a mid‑sized company, we value our employees and provide a supportive work environment that fosters professional growth, competitive compensation, and comprehensive benefits. Why Join Us Competitive pay (\$90k‑\$120k DOE) Health, dental, and vision insurance Company‑paid life insurance Paid time off / holidays Retirement savings plan Job Details We are seeking a high‑energy leader to anchor our San Jose operations in a dual‑impact role that combines player and coach responsibilities. In this role, you will manage day‑to‑day service coordination, oversee technician schedules and client needs, and serve as the primary mentor for the local coordination team. You will work closely with the Technician Area Supervisor to eliminate bottlenecks, boost efficiency, and maintain a positive, high‑performance culture. As a key leader in our expanding service department, you will have the autonomy to shape best practices and the flexibility to jump in wherever the team needs you most. Responsibilities Lead, mentor, and train the San Jose coordination team, ensuring all members adhere to company standards and grow professionally. Manage the full lifecycle of service coordination for a dedicated team of technicians, from initial dispatch to work order completion. Oversee performance management for the local team, including time‑card approvals and the establishment of clear performance baselines. Monitor and manage Work in Progress (WIP) reports to ensure work orders are reviewed and moved to billing without delay. Partner closely with the Technician Area Supervisor to align field and office operations, ensuring a unified approach to regional goals. Facilitate monthly training sessions for the broader coordination team to share best practices and develop standardized processes. Qualifications 5+ years of experience in HVAC service coordination or a closely related role within the mechanical/trade industry. Proven leadership ability with a track record of mentoring staff and managing team workflows. Strong proficiency in Microsoft Office Suite; experience with BuildOps or similar field service management platforms is highly preferred. Exceptional communication skills with the ability to resolve conflicts and provide constructive feedback. Deep understanding of HVAC terminology, equipment, and service cycles (preferred). Equal Opportunities & Legal Notice Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions. Jobot may perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy #J-18808-Ljbffr Jobot