Stocker

Job Description

Job Description

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

Job Title:  Stocker – Airport Concession

  Job Summary: Stocker in an airport concession (e.g., gift shop, café, deli, newsstand)
This role is hands-on and essential for keeping the concession store running smoothly, stocking products, maintaining the receiving/stockroom area, ensuring products are always available, and maintaining a clean, organized, and customer-friendly environment.

Key Responsibilities:

• Fill shelves, coolers, and display areas with merchandise or food items, ensuring all products are available for sale 
• Keep the receiving/stockroom area clean, orderly, and ready for daily operations. This includes arranging items neatly, rotating stock to maintain freshness, and labeling or organizing supplies.
• Receive deliveries, unpack, and store items in the correct locations. May involve lifting, stacking, and moving goods 
• Assist in preparing the store for opening hours, ensuring all supplies (food, beverages, promotional items) are in place 
• Work with concession staff to meet sales targets and maintain a well-stocked, attractive store environment.

Qualifications/Skills:

• Ability to work standing for long periods and lift to 50 lbs. 
• Attention to detail in organizing and labeling items.
• Good time management to meet restocking schedules.
• Friendly, customer-service-oriented attitude to support the store environment.
• Ability to follow instructions and work in a fast-paced, high-traffic setting.

Additional Expectations:

• High school diploma or equivalent.
• Previous retail, warehouse, or stockroom experience preferred.
• Ability to work various shifts, including weekends and holidays
• Ability to pass a background check.
• Must be 18+ years of age.
• Have reliable transportation and the ability to be punctual.
• Adhere to Tailwind policies, practices and procedures
• Adhere to all existing and future airport regulations
• Perform other duties as assigned/required

Activity Requirements:

1. Physical Effort:

• Normal physical mobility and agility (reach above the head, bend, or stoop)
• Normal physical strength to handle 50+ pound objects, taking frequency into consideration
• Normal ability to stand for various durations of time
• Normal dexterity of hands and fingers for handling money, products, etc.
• Normal coordination, including eye-hand, hand-foot/perform repetitive motions while maintaining good balance and coordination
• Able to use hands to perform activities involving holding, grasping, turning, and pulling

2. Mental Effort:

• Normal concentration and memory
• Normal complexity of decision making

3. Work Environment:

• Fast paced during peak hours
• Close interaction with customers

STANDARD SPECIFICATIONS

Employees in this position are required to adhere to any job-related instructions and perform any additional duties assigned by authorized personnel. The requirements outlined in this document represent the minimum levels of knowledge, skills, or abilities necessary for this role. 

This document does not establish an employment contract, either explicit or implied, other than maintaining an "at-will" relationship. 

Tailwind Concessions is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department at View email address on ziprecruiter.com.

• .