Human Resources Operations Manager

Human Resources Operations Manager (Full-time)The HR Operations Manager is responsible for overseeing the day-to-day operations of the Human Resources department, and manages all aspects of employee benefits administration. This position involves collaboration and partnership with the Director of HR to manage employee relations and to develop, implement, and enforce policies and SOPs that align with organizational objectives. The HROM will also promote seamless workflow execution and facilitate efficient processes, while maintaining compliance with federal, state and local employment laws.The HROM functions as a strategic partner across all human resources domains, including employee relations, benefits administration, HRIS management and optimization, and talent acquisition. The HROM will provide comprehensive support across HR functions as required, continuously refining processes and upholding policies and procedures to meet the organization's evolving needs. The HROM will provide support and guidance within the HR team and across programs in the HR director's absence.RequirementsHR Department Operations and Staff ManagementEfficiently and effectively oversee all HR operationsGuide the HR team to ensure an optimal execution of all HR functions while offering individual support as neededAssist with the implementation of best practices HR strategies, benefits, and proceduresOversee all aspects of the entire employee lifecycle from hiring to offboardingCollaborate closely with the Director of HR to ensure clear, consistent, and effective communication of HR matters across the organization.Serve as an internal liaison within the HR team, and externally, across all other departments to support cross-functional alignment.Supervise direct reports to provide guidance, coaching, conduct performance reviews, share feedback and ensure alignment with departmental goalsEmployee RelationsAssist the Director of HR with a variety of HR matters while ensuring proper documentation and alignment with company policy.Support the Labor and Employee Relations Coordinator in managing union-related matters, including grievance hearings, RFI's, and communication with union representatives.Support supervisors in addressing performance management matters, including coaching, corrective actions, and the development and implementation of performance improvement plans (PIPs).Provide guidance on disciplinary procedures to ensure consistency and compliance with organizational policies.Conduct thorough and effective internal investigations under the HR directors guidanceEscalate complex or sensitive workplace issues or concerns to the HR Director when necessaryBenefits and Payroll ManagementBenefitsCollaborate with Senior Payroll and Benefits Specialist in managing all benefit communications including new hire orientation, plan updates, open enrollment, paid time off policies, and general employee inquiriesCo-Manage the benefits platform in Paylocity, ensuring system accuracy, maintaining plan configurations, and resolving EDI discrepancy issues with carriers.Oversee and coordinate the annual open enrollment process in Paylocity, including system setup, employee support, and carrier submissions.Ensure benefits compliance with applicable laws and regulations (e.g. ACA, COBRA, ERISA, etc.), including timely reporting and required documentation.Oversee COBRA administration in partnership with Paylocity, ensuring timely transmission of qualifying events and accurate communication with former employees.Manage all LOA's, including short-term and long-term disability, NYPFL, FMLA, and workers' compensation, ensuring compliance and timely communication with employees and vendors.PayrollServe as second tier payroll reviewer for biweekly processing. Process and submit payroll when neededManage payroll records by applying and refining established procedures—overseeing data collection, calculation, and entry, as well as processing changes such as new hires, terminations, and salary adjustmentsWork collaboratively with the Senior Payroll and Benefits Specialist to resolve issues and answer questionsAudit W-2 forms and year-end payroll reports to ensure accuracy and compliance with IRS requirements.Other Administrative ResponsibilitiesThe HR Operations Manager administers the organization's Incentive Savings Plan by distributing required annual communications and processing employee forms for rollovers and loans. In this role, they also serve as the primary point of contact to provide guidance and resolve plan-related inquiries for employees.Manage the entire performance review cycle from start to finish, including coordinating check-ins and annual evaluations. Collaborate with leadership to ensure timely completion, generate budget-aligned salary reports, and continuously enhance process consistency and effectiveness.Monitor Workers' Compensation billing and support annual auditsManage and respond to all incoming communications received through the HR phone line and central email mailbox.Track HR metrics, analyze data and generate a variety of complex reports and other ad hoc HR data requests as neededRequired Qualifications:Bachelors' degree in a related field and a minimum of 5-7 years of experience in a similar role.3+ years of robust experience in HRIS systems including system configuration, benefits administration, and reporting. (Paylocity highly preferred)Must have and maintain up-to-date knowledge of local, state, and federal employee-related laws and regulationsDemonstrable experience in a union related environmentAble to maintain confidentiality and exercise sound judgment.Excellent written and verbal communication skillsExceptional organizational and prioritization skills while strongly enforcing deadlinesProficient with Microsoft Office programs (especially Excel) and Google applicationsMotivated self-starter who can work independently, identify challenges, and exercise effective problem solvingAbility to collect, synthesize and interpret and report dataIdeal Qualifications Knowledge of Paylocity and TalentLMS or similar platformsInterest in Food Justice and equitable policiesExperience working in a non-profitPhysical RequirementsAbility to be seated for long periods of time and travel within the five boroughs when needed.ScheduleThe position will be expected to work primarily Monday-Friday 9am-5pm 35-40 hours per week, on-site at GrowNYC's office in downtown Manhattan (three days). In-office presence is required every Tuesday, Wednesday, and FridayCompensationThis position is a full-time exempt salaried position and it pays $85,000 - $100,000 and includes full benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days and FSA programs). This position is non-union eligible/not a part of the bargaining unit.Location100 Gold Street New York, NY. Occasional visits to the Wholesale Food HUB located at 298 Halleck St Bronx, NY and participation in other employee-related events.ApplicationsQualified candidates for the Human Resources Operations Manager position should submit a cover letter, resume, and three references to: GrowNYC. Interviews will take place on a rolling basis. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters, please.Application deadline is October 10th, 2026ContactGrowNYCP.O. Box 2327New York, NY 10272GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.