Customer Service Representative - State Farm Agent Team Member

Join Our Team!

We require bilingual proficiency in English and Spanish. A valid Property & Casualty (Property and Casualty) license from Nevada is required. Previous experience in a State Farm agency is an advantage.

About the Position: As a Customer Service Representative - State Farm Agent Team Member with Carl Endorf - State Farm Agent, you will be an important part of our team and have a direct impact on our clients' experience and the growth of our agency. We are looking for a kind, responsible, and service and sales-oriented person who enjoys building trustful relationships with clients. In this position, you will have the opportunity to understand their needs, provide exceptional service, and help them find suitable insurance products and services for each stage of their life. If you are passionate about helping people, enjoy working in a team, and are looking for a chance to develop your professional career, we would love to meet you!

Your Responsibilities:

• Create and maintain strong and lasting relationships with our clients.
• Follow up with current and potential clients in a professional and timely manner.
• Provide fast, accurate, and friendly customer service.
• Answer questions related to insurance coverages, eligibility, policy changes, transfers, claims, and billing.
• Identify clients' needs and present products and services that may be suitable for them.
• Contribute to the agency's growth through excellent service and trustful relationships with our clients.

What We Are Looking For:

• Bilingual in English and Spanish – mandatory requirement.
• Valid Property & Casualty (Property and Casualty) license from Nevada – mandatory requirement.
• Willingness to obtain Life and Health Insurance licenses.
• Previous experience working with clients and managing relationships is preferred.
• Interest and ability to offer products and services based on each client's needs.
• Excellent verbal and written communication skills, as well as active listening.
• Positive attitude and true commitment to providing excellent customer service.
• Ability to identify and anticipate clients' needs.
• Ease in communicating and establishing professional relationships with different types of clients.

What We Offer:

• Base salary plus commissions and/or bonuses.
• 401(k) retirement plan.
• Paid time off, including holidays and personal or sick days.
• Opportunities for professional growth and development within our agency.
• A work environment focused on service, teamwork, and the success of our clients.

We want to meet you! If you are a bilingual, service and sales-oriented person and are looking for an opportunity to grow professionally while helping our community, we invite you to apply and join our team!

Compensation: $34,000.00 - $45,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Henderson, NV and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.