Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in New York, NY vacancy
- ...Job Title Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Check-in and... ...service experience required. Prior hotel front desk agent experience preferred. Must be able to read and communicate...SuggestedTemporary workFlexible hours
LUMA Hotel Times Square
New York, NY1 day ago - ...Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales...SuggestedDaily paidFull timeImmediate startShift work
Whiteface Lodge
New York, NY5 days ago - ...requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of... ...memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you...Suggested
Princess Cruise Lines
New York, NY2 days ago - ...Management - - Responsibilities: Greet, register, and assign rooms to guests upon arrival; Verify guest credit and payment methods; Maintain accurate records using property management systems; Post charges to ledgers and balance cash; Answer inquiries about hotel services...Suggested
Stonebridge Hospitality Management
New York, NY17 hours ago - ...A leading global law firm in New York is seeking a Guest Services Representative to provide top-notch customer service to international clients. This role involves greeting guests, managing conference space reservations, and coordinating catering services. The ideal candidate...SuggestedWork at office
HMG Plus Inc
New York, NY2 days ago $24 - $25 per hour
...Position Title: LOBBY GUEST SERVICE AGENT - Goldman Sachs - NYC Pay 5 Salary: $24 - $25 / hour Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and...For contractorsWork at officeLocal areaRemote workFlexible hoursRapport
New York, NY2 days ago- ...that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay,...Hourly payWorldwideFlexible hoursShift work
The Brix Hotel
New York, NY1 day ago - ...Check guests in and out of rooms; ensure that all guest information is accurate and up to date Handle all guest payment for charges incurred; correct guest bills as needed Prepare audit accurately at end of shift Maintain an accurate bank for giving change, cashing...Shift work
Triumph Hotels
New York, NY2 days ago - ...Stonebridge Hospitality Management - - Responsibilities: Operate front desk and check-in/check-out; Process reservations and payments; Balance cash drawer and perform cash handling; Answer calls and relay messages; Resolve guest complaints and ensure high service quality...
Stonebridge Hospitality Management
New York, NY2 days ago - ...Guest Service AgentThe Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest...Work at officeFlexible hoursShift workAfternoon shift
Stonebridge Companies
New York, NY5 days ago - ...club and hotel, renowned for its impeccable service, elegant design, and timeless... ...hospitality experiences to our members and guests is rooted in our heritage and passion for... ...Guest Relations team as a Guest Service Agent. This role plays a key part in delivering...Work at officeShift workWeekend workAfternoon shift
Casa Cipriani New York
New York, NY2 days ago - ...Guest Services Agent/ Night Auditor Relief SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals...Local areaImmediate startAll shiftsFlexible hoursShift workNight shiftWeekend work
Fairfield Inn&Suites by Marriott NY
New York, NY12 days ago $22.5 - $23.5 per hour
...City, State: New York, New York Pay Rate: $22.50-$23.50 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES...Work at officeShift workNight shiftStonebridge Companies
New York, NY1 day ago- ...Guest Services Agent The Guest Services Agent provides the first impression of service to the Piers and must wow in service and behavior. Responsible for meeting, greeting and welcoming guests, prospective guests, applicants, team members, vendors and members of the...Part timeWork at officeFlexible hoursWeekend workAfternoon shiftWeekday work
- ...Front Desk Agent You will be at the center of the hotel's universe-the front office.... ...a warm and welcoming environment for our guests by sharing your knowledge of the area? Then... ...making sure all guests receive excellent service from check-in to check-out. A lot goes...Second jobLocal areaNight shift
- ...Temporary Guest Services Agent (PBX) Role: Temporary Guest Services Agent Reports to: Director of Front Office Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned...Temporary workSummer workWork at officeFlexible hoursNight shiftAfternoon shift
- The Civilian Hotel in New York, NY is seeking a friendly Curator to welcome guests, assist with bags, and manage check-in/out using Opera Cloud and OTA platforms. You will upsell rooms, process payments, coordinate with housekeeping, and ensure guest satisfaction while...
- ...Description We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing...Night shift
New York Athletic Club
New York, NY3 days ago - Job Title Location: City House or Traver's Island City House New York Athletic Club
$20 per hour
...venues across the United States. For additional information, visit Who are you? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not...Hourly payLive Nation Entertainment
New York, NY1 day ago$13 per hour
...Location: Emmetsburg Department: Guest Services Position Title: Guest Services Representative Position Summary: The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose...Hourly payFull timeJobGet
New York, NY5 days ago$15.61 - $19.51 per hour
...Guest Service Representative The Guest Service Representative is responsible for providing the highest level of customer service to center members and the public, as it relates to the Life Center facility and membership information. The Guest Service Representative...Hourly payTemporary workPart timeFlexible hoursShift workWeekend workAtlantiCare
Egg Harbor, NJ3 days ago$15.61 - $19.51 per hour
...Guest Service Representative The Guest Service Representative is responsible for providing the highest level of customer service to center members and the public, as it relates to the Life Center facility and membership information. The Guest Service Representative...Hourly payTemporary workPart timeFlexible hoursShift workWeekend workAtlantiCare
Egg Harbor, NJ3 days ago$33.5 - $34 per hour
...for delivering exceptional dining experiences to guests in a luxury hotel environment. The Server ensures that service standards are executed with precision,... ...leadership, ensuring guest reserv... RESERVATIONS AGENT Job Description Overview At PUBLIC, service is at...Hourly payKids For The Future
New York, NY5 days ago- ...Rapport Guest Services in New York is looking for a Guest Experience Ambassador to provide warmth and professionalism to guests. This role involves managing visitor access, operating the switchboard, and keeping the reception area organized. Candidates must have 1–3 years...
Rapport Guest Services
New York, NY4 days ago - ...Wakefield in New York creates a warm, professional first impression for employees, visitors, and partners, handling front desk duties, guest acclimation, and daily operations with discretion and care. It involves hospitality duties, safety and access control, coordinating...
Cushman & Wakefield
New York, NY1 day ago - ...overseeing seating arrangements and ensuring high standards of service. The ideal candidate will have luxury hospitality experience and... ...Flexibility in working hours is essential, as well as proficiency in guest management systems like SevenRooms and Micros. #J-18808-Ljbffr...
San Vicente Clubs
New York, NY4 days ago $17 per hour
...looking for a Client Specialist who will be the first point of contact for clients. The role includes delivering outstanding customer service, maintaining the studio's cleanliness, and assisting clients with their needs. Ideal candidates should demonstrate strong...Hourly payFlexible hoursBarry's
New York, NY4 days ago- ...compliant reservations. You will arrange domestic and international travel, including air, car, hotel, and ground transport, while delivering exceptional service and maintaining professional standards required for executive travel. Training is provided. #J-18808-LjbffrRemote work
Flight Centre
New York, NY3 days ago - ...advising clients, and maintaining strong relationships with hotel partners. Excellent communication and organizational skills are essential. Enjoy a competitive salary, flexible schedule, and the opportunity to work remotely while providing top-tier service. #J-18808-LjbffrRemote workFlexible hours
Sky Land and Ocean Travel
New York, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches
- hotel concierge New York, NY
- hotel guest service agent New York, NY
- guest service New York, NY
- guest service ambassador New York, NY
- guest service support expert New York, NY
- guest services associate New York, NY
- guest services representative
- overnight guest service representative
- guest services agent winter seasonal
- hotel concierge