Senior Product Manager, AI Receptionist

AI Receptionist Product Manager At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolioAIR, AVA, and ACEbrings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications. AI Receptionist (AIR) is RingCentral's autonomous, voice-first AI agent designed to answer calls, capture leads, and keep businesses running 24/7. We're now bringing AIR directly into the hands of solopreneurs and small business owners through a best-in-class standalone mobile and desktop app, distributed through the App Store and Google Play. This is a rare opportunity to own a product from the ground up: defining the consumer-grade experience that puts the power of enterprise AI into a one-person business. What You'll Do Own the end-to-end product vision, strategy, and roadmap for the AI Receptionist standalone mobile and desktop application. Define the solopreneur user journey from first download through activation, daily use, and retention balancing simplicity with power. Identify and prioritize features that drive app store growth, ratings, and organic discovery, partnering with marketing and design. Ensure a seamless, consumer-grade experience across iOS, Android, and desktop, upholding RingCentral's standard of "work as one from any location, on any device." Own the app store go-to-market strategy: pricing tiers, free trial flows, in-app upgrade prompts, and subscription billing via App Store and Google Play. Drive conversion optimization across the freemium-to-paid funnel, using data and experimentation to improve activation rates. Partner with finance and legal teams on compliance with App Store billing policies, regional pricing, and tax requirements. Track and respond to app store reviews, ratings trends, and competitive positioning in the app marketplace. Define intelligent AIR agent behaviors tailored to solopreneur use cases: call answering, lead capture, appointment scheduling, and business hours management. Design intuitive setup and configuration flows that allow a non-technical solopreneur to go from download to live AI receptionist in minutes. Optimize voice and notification experiences for mobile-first contexts, applying principles of accessibility, tone, and natural dialog design. Collaborate with the AI Skills & Capabilities Sr. PM to bring new AI features to mobile surfaces as a first-class experience. Define and own the KPIs for mobile: DAU/MAU, activation rate, retention curves, churn, App Store rating, and subscription conversion. Leverage interaction data, behavioral analytics, and funnel analysis to inform product iterations and prioritization. Partner with design and research teams to run qualitative studies, usability tests, and A/B experiments. Drive continuous optimization of onboarding, core flows, and push notification strategies to maximize engagement. Partner closely with other PMs on mobile feature work affecting the broader AIR product surface. Work with engineering, design, data science, and marketing to ship high-quality experiences on aggressive timelines. Serve as the voice of the solopreneur customer in roadmap and planning discussions with leadership. Align with the broader RingCentral platform teams on shared infrastructure, auth, billing, and analytics capabilities. What We're Looking For Bachelor's degree in Computer Science, Business, HCI, or a related field; equivalent practical experience welcomed. 5+ years of product management experience, with at least 2 years owning a consumer or prosumer mobile app (iOS and/or Android). Experience with App Store and Google Play distribution, including in-app purchases, subscription models, and store optimization. Strong consumer UX instincts you know what "delightful" feels like and can translate it into crisp product requirements. Proven ability to define and track product KPIs, run A/B experiments, and make data-informed decisions. Excellent communication and stakeholder management skills; comfortable presenting to executives and influencing cross-functionally. Familiarity with AI-powered products or conversational assistants is a strong plus. Bonus: experience in SMB or solopreneur markets, or with freemium-to-paid conversion at scale. What We Offer Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program About the Team RingCentral's Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features. RingCentral's work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral is a global leader in agentic voice AIpowered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, CA, the compensation range for this position is between $ 142,800 and $ 204,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. #J-18808-Ljbffr RingCentral