Pharmacy Technician

divh2Pharmacy Technician/h2pIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing./ph3Job Description/h3pstrongMUST BE comfortable with frequent phone calls (inbound and outbound) with Patients, Physicians, and Insurance Plans./strong Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and response to members, providers and Pharmacy Call Center Technician inquiries./ppstrongPrincipal Accountabilities:/strong/pullistrongHandles calls and correspondence regarding pharmacy issues from providers/physicians and members. Identifies and/or responds to inquiries, benefit payments, complaints, dissatisfactions, grievances and claim issues. Document calls in inquiry tracking system. Using established protocols ensures resolutions provided are presented in a clear and accurate manner. Facilitates problem resolution and acts as customers advocate./strong/lilistrongReviews daily work activity report to self-monitor performance and productivity standards. Identifies deficiencies/problems and adjust behavior and work activities as appropriate. Follows internal process and procedures to ensure activities are handled in accordance with departmental and company policies/procedures./strong/lilistrongPerforms initial research of pharmacy issues. Reconciles plan information utilizing department-generated procedures and reference materials. Appropriately escalates claims outside knowledge and/or clinical scope to higher-level call center staff or pharmacist for review. Utilizes internal Pharmacy systems to update, modify and extract member information./strong/lilistrongAssists network pharmacist in processing prescription claims. Reviews claims for accuracy and adherence to contract guidelines. Reviews and authorizes appropriate faxed medication requests from institutional/long term facilities and maintains consistent contact with all facilities to assure KMHP protocols are maintained./strong/lilistrongAssists with entering prior authorizations when required; provides follow up assistance for prior authorization requests, follow up with request from physicians for denial letters, provides assistance in gathering historical claim information as required. Provides Level II Pharmacy Technician, Supervisor and/or Pharmacist with background data needed for claim review, appeals and grievances./strong/lilistrongDiscriminates between routine and significant matters; apprises management of issues which can negatively affect service and business. Identifies provider/physician/member issues and refers to appropriate departments. Suspend inquiries forwarded to pharmacists or other departments and follows through to ensure timely resolution./strong/lilistrongMaintains a balance of productivity, quality and timeliness of job accountabilities. Participates in department self-audits procedures for on-going evaluation of services. Identifies and defines problems and opportunities within work area and attempts to resolve through appropriate channels. Demonstrates flexibility and cooperation when faced with changing priorities to meet shifting needs./strong/lilistrongCreates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with KMHP employees and clients at all times. Adheres to KMHP policies and procedures; supports and carries out the Mercy Mission and Values. Demonstrates and supports commitment to corporate goals and mission./strong/lilistrongPerforms other related duties and projects as assigned. Assist with training of new hires. Attends required training as requested. Develop and maintain desktop procedures./strong/li/ulh3Qualifications/h3pstrongEducation and Training:/strong/ppstrongHigh School diploma or the equivalent/strong/ppstrongExperience:/strong/pullistrong2 years Pharmacy Technician experience in a healthcare, long term care or retail environment./strong/lilistrongMinimum 35 wpm typing/strong/lilistrongLicenses, Registrations or Certifications/strong/lilistrongNational Pharmacy Technician Certification/strong/li/ul/div

Careers Integrated Resources Inc