Support Technician III - Project Based

Job Description

Job Description

This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to project completion (typically 2-4 years), though scope and duration are driven by business needs.JOB SUMMARYThe Support Technician installs, tests, repairs, and troubleshoots equipment in shop and field environments. This role performs trial runs to ensure performance meets established specifications, documents issues, and supports customer training and problem resolution. Work is performed in industrial environments and around vehicles and autonomous systems.Level is determined by experience, technical proficiency, troubleshooting independence, and scope of responsibility.Support Technician IEducation & ExperienceHigh school diploma or GED requiredAssociate degree or technical certification preferred0-2 years of related technical, mechanical, or field service experienceRole ExpectationsPerforms equipment installation, testing, and basic troubleshooting under supervisionFollows established testing procedures and documentation protocolsRecords equipment issues and reports findings to supervisorAssists with customer support and training as neededEscalates complex technical issuesIndependenceWorks within established proceduresRequires supervision for advanced diagnostics and field decisionsSupport Technician IIEducation & ExperienceHigh school diploma or GED requiredAssociate degree or technical certification preferred2-5 years of related technical or field service experienceRole ExpectationsIndependently installs, tests, and repairs equipmentDiagnoses mechanical, electrical, and system-level issuesPerforms trial runs and validates performance against specificationsServes as a primary customer contact during service activitiesDocuments issues clearly and escalates high-priority concernsMay assist in training junior techniciansIndependenceWorks independently within established proceduresExercises judgment in troubleshooting and field decisionsSupport Technician IIIEducation & ExperienceHigh school diploma or GED requiredAssociate degree, technical certification, or equivalent experience strongly preferred5+ years of related technical or field service experienceRole ExpectationsLeads complex installations, diagnostics, and system-level troubleshootingPerforms advanced root cause analysis across mechanical and electrical systemsMakes independent field decisions when supervision is unavailableActs as a technical escalation resource for other techniciansConducts customer training independentlyIdentifies process improvements and communicates detailed findings to engineering teamsIndependenceHighly autonomousExercises advanced judgment in high-impact technical situationsESSENTIAL DUTIES (All Levels)Install, test, repair, diagnose, and troubleshoot equipmentPerform trial runs to ensure performance and quality meet specificationsRecord and report equipment issuesReport high-priority bugs or system problemsServe as customer contact for problem resolution (level dependent)Lift and move equipment up to 50 lbsClimb ladders and maneuver around vehicles and machineryWork in industrial or shop environmentsREQUIRED QUALIFICATIONS (All Levels)Must be at least 18 years oldValid driver's licenseEligible to obtain and maintain a passportBasic computer proficiency (Word, Excel, documentation tools)Strong written, phone, and verbal communication skillsAbility to work independently and as part of a teamPREFERRED QUALIFICATIONSTechnical troubleshooting experienceFamiliarity with general testing protocolsStrong documentation and organizational skillsDetail-oriented with analytical problem-solving abilityExperience working around vehicles, heavy equipment, or autonomous systemsBenefitsASI offers a comprehensive benefits package, including:401K Retirement PlanPTO and Holiday PayMedical, Dental, Vision PlanLife Insurance OptionsShort-term and Long-term DisabilityEEO StatementAt Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.