Customer Support Specialist

Job Description

Job Description

Bring the Vacation Home!

Are you passionate about exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team!

About Zagers:

For over 60 years, Zagers has been helping families create their dream backyards – turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top-notch products and service, ensuring our customers can relax and "vacation in their own backyard." As a locally owned and operated business , we pride ourselves on building lasting relationships with our customers and providing the support they need to enjoy their pools and spas to the fullest.

What You'll Do:

As a Customer Support Specialist , you'll be the voice of Zagers, answering calls and providing outstanding service to our valued customers. You'll:

• Answer inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
• Provide accurate information and guide customers to the appropriate department or person for their needs.
• Skillfully address customer inquiries, concerns, and complaints, working to find solutions and ensure satisfaction.
• Become proficient in our systems, including MS Office Suite, Adobe Sign, and Evosus Platform, to manage service schedules, parts orders, and billing efficiently.
• Collaborate effectively with team members across departments to create a seamless and positive customer experience.
• Embrace ongoing training opportunities to enhance your knowledge and customer service skills.

Why Zagers?

At Zagers, we believe in creating a workplace where our employees can thrive. We offer:

• A fun and dynamic team environment where collaboration and a positive attitude are key.
• Competitive pay and benefits including health, dental, and vision insurance, Simple IRA matching, and paid time off.
• Comprehensive training to ensure you have the knowledge and tools to succeed.
• A company culture that values work-life balance and understands the importance of family time.

Ready to Make a Splash?

If you're a highly organized, customer-focused individual who's ready to join a company that cares about its employees and its community, we want to hear from you! Submit your resume today and become part of the Zagers family.