Customer Service Associate

Job Title

Pay Rate: $20 per hour Work Mode: Remote Location: California

Summary:

Schedule: Ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need.

Responsibilities:

• Work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to the company's customers who have insurance products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas and track responses to ensure completion
• Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Requirements:

• Must reside in the state of California
• High School Diploma or GED equivalent
• Minimum 1 year of experience in customer service (includes call center, retail, and restaurants)
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer

Preferred Skills:

• Prior Call Center or Customer Service Representative experience is preferred
• Strong computer/keyboard skills (ability to type efficiently)
• Experience in handling dental or other types of insurance products
• Prior experience in a dental office
• Superb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic style
• Previous experience with Salesforce is a plus