Senior Application Analyst - Cadence

JOB DESCRIPTION

We are seeking a skilled and experienced Senior Application Analyst with expertise in Epic Cadence to join our dynamic team in Emerge. This Epic Applications Analyst plays a critical role in the maintenance, optimization, and ongoing support of the live Epic system, implementation of Epic functionality to additional Community Connect sites, module upgrades, new components, and modifications. This position is responsible for workflow configurations, go-live support, upgrade readiness and testing, and ongoing client support. This position is an expert role in the system. As a Senior Application Analyst, you will collaborate with cross-functional teams, analyze system processes, and implement solutions to enhance the efficiency and effectiveness of our Epic applications.

The Senior Application Analyst must understand the operational practices of scheduling and payer authorization, including nuances of provider schedules within the organization, scheduling for certain types of visits, Community Connect standard workflows, and how these practices relate to the medical record flow for appointments.

RESPONSIBILITIES

Epic Patient Access Maintenance and Optimization:

• Maintain and support the live Epic Patient Access applications, addressing day-to-day operational needs, end-user issues, and system stability.
• Configure, test, and optimize Epic Patient Access workflows including scheduling, registration, and authorization.

Community Connect Implementation:

• Support implementation of Epic functionality to additional Community Connect sites, partnering with stakeholders to understand scheduling, registration, and patient access requirements.
• Collaborate with operational leaders, Community Connect partners, Epic representatives, and integrated application teams to assess workflows, drive standardization, and support successful go-lives.

Epic Upgrades and New Functionality:

• Participate in Epic upgrades, special updates, and implementation of new functionality, including planning, build, testing, validation, and deployment support.
• Develop and execute test plans, document test outcomes, identify risks, troubleshoot issues, and validate that changes do not negatively impact patient access workflows.

System Support and Troubleshooting:

• Provide day-to-day support for Epic Cadence and related patient access workflows and applications, including but not limited to Prelude, Welcome, MyChart, Hello World, and Cheers.
• Collaborate with technical and operational teams to troubleshoot, identify root cause, recommend mitigation plans, and resolve issues affecting the functionality of assigned modules.

Additional Responsibilities:

• Acting as the primary support contact for the application's end-users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Identifying, documenting, and implementing requested changes to the system in alignment with change control processes
• Serving as a liaison between end users' workflow needs, Community Connect partner requirements, and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, Business Analysts, Community Connect partners, and end users to ensure the system meets the organization's business needs
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in integrated testing, upgrade activities, and working with end users
• Troubleshooting problems and questions, performing root cause analysis, and recommending practical solutions
• Reviewing the status of projects and issues on an ongoing basis with leadership

QUALIFICATIONS

Qualifications:

• Bachelor's degree in information technology, Computer Science, or related field.
• Minimum of 5+ years of experience as an Epic Application Analyst
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with healthcare information systems in a clinical setting is a plus.
• Required certification: Cadence
• Preferred: additional certifications in one or more Epic applications (e.g. Prelude, Welcome, MyChart, Hello World)
• Preferred: Experience with Dental workflows within Epic

Key Competencies:

• Leading, coordinating, and facilitating effective meetings
• Strong communication skills
• User-focused design and data visualization skills
• Proficiency and demonstrated experience with analytics tools
• Familiarity with Epic applications and integrated patient access workflows
• Understanding of system build, end-user workflows, and patterns of use

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 21. $81,265 - $176,073

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations


This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

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ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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