Manager, Patient Access

Patient Access Manager

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities:

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.
• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient's chart prior to clinic date.
• Serves as department expert on registration, insurance verifications, and documentation guidelines.
• Ensures adequate staffing is maintained on a 24-hour basis.
• Assists in the development and implementation of the department's annual budget.
• Works with upper management to generate strategy and operational initiatives, and policies.
• Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• Bachelor's degree in relevant field required
• Minimum 3 years of relevant experience required
• Knowledge, Skills and Abilities:
• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
• Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
• Financial Oversight: Knowledge of financial operations and management.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.