Engagement Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager I (EM I) position is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/project teams/programs at a time. The Engagement Manager provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The EM I role is responsible for quantifying the business benefits of project outcomes throughout the engagement. The EM I is expected to have the experience and background to perform all the duties described below for engagements of all service types including deliverable-based, fully outsourced, or medium/large-scale engagements or programs. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the technical practice area. This role could require up to 25% travel. Required Experience: • Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into a customer solution when required • Experience leading Agile based workflows (PI planning, sprint planning, daily standups, etc.) and delivering using Scrum, Kanban, SAFe, XP • Agile, PMP, IAOP (Outsourcing Professional), ITIL or other relevant certifications • Experience with common I.T. technologies a plus • 5-7+ years’ experience in technology and/or professional services with a preference for experience at a consulting services provider. • 2-3+ years in IT service management/project management providing project and delivery management and daily operational oversight within a professional services delivery environment within healthcare. • Bachelor’s Degree or equivalent, relevant experience Required Skills: • Possesses healthy situational awareness with a ‘Customer First Mindset’. • Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are identified and validated, that any potential barriers or risks to success are immediately escalated and addressed • Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills. • Demonstrated experience communicating and presenting at manager and stakeholder • Experience leading people and personnel • Demonstrate an above average emotional intelligence • Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training. Key Accountabilities and Priorities: Strategic Thinker & Market Strategist • Customer-First Mindset: o Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance (internal controls & legal compliance). o The ability to understand and explain how healthcare technology solutions address customer needs and discusses benefits in terms of business value versus technology features o Establish and perform periodic customer, project, and solution “health checks” with clients, baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. o Ability to forge lasting on-going relationships. o Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks. o Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. • Innovative: Thinks out of the box, works to solution, and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. o Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. o Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. • Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. o Collaboration with account team to ensure costs, planning, governance, and risks are visible and issues are resolved Organizational Agility • Drives for Results: o Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified. o Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. o Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery. o Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals. • Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust & Assessing Talent • Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries. • Assessing Talent & Push: o Mentor, manage and develop project team members. o Conduct annual reviews throughout the year on employee performance where required. • Leading Inclusively: Recruits, develops, and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results.

Additional Skills & Qualifications

See Above

Experience Level

Intermediate Level

This is a Permanent position based out of Hanover, MD.

The pay range for this position is $80000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.