Property Manager - Lease-Up & Resident Success

Job Description

Job Description

Join Us in Building Something That Matters

BMOC is looking for an experienced Property Manager who thrives on solving difficult problems, building strong communities, and creating positive change.

This is not a traditional property management position.

Brentwood Village is a community in transformation. We're looking for someone who enjoys taking ownership, increasing occupancy, improving resident relationships, mentoring others, and leaving a property significantly better than they found it.

If you enjoy making an impact rather than simply maintaining the status quo, we'd love to meet you.

Position Summary

The Property Manager is responsible for the day-to-day operation and financial performance of

Brentwood Village Apartments. This role combines leasing, resident relations, collections, legal coordination, maintenance oversight, intern supervision, and community engagement.

Success in this role means creating a safe, welcoming community while driving occupancy, reducing delinquency, and developing future property management professionals.

Primary ResponsibilitiesLeasing & Marketing

• Achieve occupancy and leasing goals
• Conduct property tours
• Respond promptly to leads
• Process applications and approvals
• Execute lease agreements
• Coordinate move-ins and move-outs
• Build relationships with local employers, schools, and community organizations
• Develop outreach initiatives to increase qualified traffic

Resident Relations

• Deliver exceptional customer service
• Build positive relationships with residents
• Resolve complaints professionally
• Conduct resident retention efforts
• Promote a welcoming community atmosphere

Rent Collections & Delinquency

• Monitor delinquent accounts
• Contact residents regarding unpaid balances
• Negotiate payment arrangements when appropriate
• Prepare notices required under Wisconsin law
• Coordinate evictions with attorneys
• Attend eviction hearings when necessary
• Minimize bad debt through proactive communication

Property Operations

• Perform regular property inspections
• Coordinate maintenance requests
• Prioritize work orders
• Ensure vacant apartments are ready for leasing
• Maintain curb appeal and common areas
• Monitor vendor performance

Financial Performance

• Meet occupancy goals
• Control operating expenses
• Prepare monthly variance reports
• Monitor property budget
• Recommend operational improvements
• Identify revenue opportunities

Leadership

• Supervise leasing interns and seasonal staff
• Delegate leasing activities appropriately
• Coach and mentor team members
• Coordinate with maintenance staff
• Foster a culture of accountability, teamwork, and continuous improvement

Compliance

• Maintain accurate resident files
• Ensure compliance with Fair Housing laws
• Follow Wisconsin landlord-tenant regulations
• Maintain company policies and procedures

Ideal Candidate

We're looking for someone who:

• Enjoys solving challenging problems
• Leads with accountability and integrity
• Takes ownership without waiting to be asked
• Builds trust with residents and coworkers
• Stays calm under pressure
• Loves improving systems and processes
• Believes every community deserves excellent management

QualificationsRequired

• 3+ years of residential property management experience
• Proven leasing success
• Experience with collections and delinquency management
• Experience coordinating evictions
• Strong customer service skills
• Excellent organizational skills
• Ability to prioritize multiple responsibilities
• Valid driver's license and reliable transportation

Preferred

• Experience managing a Class C or workforce housing apartment community.
• Demonstrated success improving occupancy, reducing delinquency, and increasing resident retention.
• Experience leasing existing apartment communities with moderate to high vacancy.
• Experience using Entrata or other property management software.
• Experience supervising leasing agents, interns, or other onsite staff.
• Strong understanding of Wisconsin landlord-tenant practices, including notices, collections, and eviction coordination.
• Bilingual (English/Spanish) is a plus.
• Accredited Residential Manager (ARM) designation or willingness to obtain professional certifications is a plus.

Performance Expectations

Success in this role will be measured by:

• Occupancy growth
• Lease conversion rate
• Resident satisfaction
• Delinquency reduction
• Turnaround time for vacant units
• Team development
• Budget performance
• Property appearance
• Resident retention

Why BMOC?

At BMOC, we believe great property management is about people first.

You'll work alongside a collaborative leadership team that believes in developing talent, improving communities, and giving employees the autonomy to make meaningful decisions. We invest in our people, celebrate initiative, and encourage innovative thinking.

If you're looking for another ordinary property management job, this probably isn't it.

If you're excited by the opportunity to transform a community, lead with purpose, and leave a lasting impact, we'd love to hear from you.