Senior Service Delivery Consultant

The Senior Service Delivery Consultant is a hands-on, customer-facing technical engineering role within our Professional Services team. In this role, you’ll own the design, deployment, assessment, and troubleshooting of complex customer environments, independently leading multiple simultaneous projects while acting as a mentor and first-line escalation point for other engineers.

As a Senior Consultant, you are responsible for building customer trust and demonstrating outcome-oriented thinking to drive consistent and creative solution delivery that connects our portfolio to real-world customer challenges.

The Senior Service Delivery Consultant is a hands-on, customer-facing technical engineering role within our Professional Services team. In this role, you’ll own the design, deployment, assessment, and troubleshooting of complex customer environments, independently leading multiple simultaneous projects while acting as a mentor and first-line escalation point for other engineers.

Core Responsibilities:

• Lead Technical Delivery: Design, deploy, assess, and support complex, multi-product solutions independently.
• Act as Escalation Point: Serve as the first escalation for technical issues that arise during project delivery.
• Mentor & Coach: Guide junior consultants and delivery engineers, sharing best practices, troubleshooting approaches, and knowledge transfer.
• Ensure Quality: Deliver projects to Aqueduct’s standards for design, implementation, and documentation in alignment with customer expectations and statements of work.
• Customer Advisory: Build trust with customers by demonstrating deep knowledge, clear communication, and an outcome-focused mindset.
• Team Contribution