Service Manager

DIRECT HIRE: An awesome opportunity for an experience Service Manager to join a dynamic team. The Service Manager holds a critical position within the company as you will be expected to maintain high levels of integrity, production, sales, and excellent customer service as it pertains to portable fire extinguishers, fire alarm, and fire suppression systems. As a Service Manager, you will be responsible for staffing, profit, performance, safety, and stability of their team and companywide, as well as upholding company standards of excellence.

Locations: Stockton/Modesto, CA.
Pay Range: $70K - $75K
Schedule: M - F, 40 hours

Responsibilities:

• Oversee production within the Northern Region, which includes offices in both Modesto and Stockton. May also assist with the Merced office when needed
• Tasks include educating and scheduling staff on efficient routing and inspection completion times for production personnel, ensuring internal paperwork and AES documentation is completed correctly during inspections, and assisting production personnel with issues that may arise during inspections
• Assist in maintaining accurate warehouse and vehicle inventory
• Assist in overseeing the fire shop manager and responsibilities
• Provide prompt, knowledgeable, and courteous customer service to resolve any disputes in a timely manner
• Meet with new and existing customers to promote a positive business relationship and conduct worksite surveys to identify any challenges production personnel may encounter
• Generate new and update existing master service agreements, contract work orders and service agreements for large customers
• Maintain knowledge of and continue education of all current applicable codes and standards associated with Fire Protection Inspection, Testing and Maintenance
• Guide, train, and manage production personnel while promoting employee development
• Maintain a positive attitude while leading a team of technicians in an efficient and productive manner
• Ensure production personnel follow and comply with corporate safety programs, coordinate upcoming safety training with the Corporate Operations Manager, and identify then address safety concerns on worksites that can cause potential harm to personnel and reduce company liability
• Maintain company issued tools, tool lists, vehicle inventory, and ensure all testing equipment issued to personnel remains calibrated and in proper working condition
• Assist with tracking and provide pertinent information to corporate management as required for production personnel certifications
• Manage company issued vehicles, inventories, and ensure vehicle maintenance frequencies are followed
• Ensure that proper safety, health and business laws and regulations are adhered to
• Maximize efficiency and company profits
• Responsible for reviewing and approving individual staff timecards to ensure accuracy

Skills:

• Manage, lead, and motivate personnel in a positive manner to achieve company and department goals
• Manage all aspects of department activities and efficiencies
• Solve and resolve problems, issues, disputes, and challenges of customers, personnel, and other managers with sound judgement to arrive at the best possible solution that is in the corporation's best interest
• Work with peers to maintain corporate continuity and foster productive achievements
• Organizational skills to manage large amounts of information
• Ability to multitask, meet deadlines, and work under conditions that are high in stress
• Ability to work with minimal direction

Qualifications & Requirements:
Proficient in Microsoft Office software such as Excel, Word, and Adobe
Passion for the mission and industry
Good math skills to accurately calculate sales orders, contracts, and divisional profits
Good communication skills, verbal and written
Detail oriented
Minimum education level - High School graduate. Some college, technical school, or 5 years' experience preferred
Knowledge and experience in Fire Protection and Service Industry including portable fire extinguishers, fire alarm, and fire suppression systems
California Driver's License and DMV record that is acceptable with our insurance company

Preferred (not essential):

• NICET certification
• Fire Extinguisher Certificate of Registration Type 1, 2, 3
• Manufacturing Fire Suppression certificates
• Automatic Extinguishing Systems Sprinkler Fitter Card
• Knowledge of Epicor/Prophet 21 and Service Trade

Benefits:
Health, Dental, and Vision Insurance Coverage
Flexible Spending Accounts for Medical and Dependent Care
Qualified 401k Retirement Plan
Employee Stock Ownership Plan (ESOP)
Life Insurance
Holidays
Paid Vacation
Paid Sick Leave
Company provided vehicle
Fun, Friendly Work Environment

Physical Demands:
Write, talk, and hear
Frequently is required to stand, walk, sit for extended periods of time and occasionally stoop, kneel, crouch, or crawl
Ability to operate standard office equipment and use hands to operate a computer keyboard
On occasion will need to work in the field, which could involve exposure to different weather conditions and potentially noisy environments
Must be able to lift up to 50 pounds
Must also be able to drive a motor vehicle
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to focus
A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions

Once you apply, please text "ServMan" to View phone number on click.appcast.io for a faster reply.


INDH