Technology Equipment Technician

Job Description

Job Description

Job Title: Technology Equipment Technician

Location: Cheektowaga, NY

Hire Type: Contingent

Pay Range: $25.00/hour

Work Type: Full-time

Work Model: Remote

Work Schedule: Monday – Friday, 8am – 5pm

Recruiter Contact: Natalie Dunn| View phone number on ziprecruiter.com| View email address on ziprecruiter.com

Nature & Scope:

Positional Overview

Imagine Staffing is recruiting for a Technology Equipment Technician on behalf of our client, a leading financial institution in Cheektowaga , New York , serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth.

In this role, you will be responsible for completing activities related to installations, configuration, operations of systems hardware and software and related to corporate technology equipment. Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.

Role & Responsibility:

Tasks That Will Lead to Your Success

• Complete the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, Micro Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment.
• Provide troubleshooting and resolution on routine to moderately complex issues using basic diagnostic tools.
• Maintain and track repair inventory log for all devices and equipment.
• Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices.
• May participate and provide feedback on Service Now enhancement opportunities to improve the customer experience.
• Participate in software testing as necessary.
  Supports the discovery, transport and evaluation of unused equipment throughout the company.
• Assists with initial assessment of quality and condition of equipment to estimate potential resale value. Perform refurbishment of salvageable items for profitable sale to maximize return or benefit to the company.
• Participates in the retail sale of equipment to employees and external parties.
• Complete order processing, shipping and inventory tracking for customer orders.
• Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.
• Maintain a strong aptitude and working knowledge of bank applications, systems development environments.
• Maintain a detailed understanding of vendor technologies and services used by the company.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the brand.
  Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills & Experience

Qualifications That Will Help You Thrive

• Minimum of 3 years higher education and/or work experience.
• Ability to learn quickly in a rapid pace environment.
• Able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with integrators, developers and testers in the fast-paced environment.
• Ability to work independently and collaboratively with others in team environment.
• Ability to complete tasks with minimal supervision.
• Process-oriented.