Field Engineer

Field Engineer 2 Costa Mesa, CA 6 Months

As a Field Engineer 2, your primary responsibility will be a team lead, installing, diagnosing, servicing, and maintaining high-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products. When in support of ITO engagements, you will be recognized as a desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers. You may function as a team or on-site leader as necessary, providing technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

You will be working in the deployment services supporting the implementation and rollout of new applications or infrastructure. Activities may include:

• Hardware or software procurement
• Configuration
• Tuning
• Staging
• Installation
• Interoperability testing

May function as team or site leader providing direction to other technicians. Performs server and storage break and fix. Provides support for Enterprise products, such as Dell ESF. Desk side support specialist. Provides support for enterprise storage products. Supports Networking products - including Cisco certification requirements. Provides support for Payment systems products and Client core-CMOS products. May have project management responsibilities for smaller projects. Possesses other, high skilled, specialized technical skills. Provides support for software, hardware, and networking support for desktops, laptops, and servers. Provides maintenance and support on legacy products. Installs and maintains PCs and associated software, networks, servers, and peripherals. Performs installs, moves, adds, and changes as required. Tests and certifies PCs, networks, servers, and client approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.