Field Service Technician

Field Service TechnicianYour role Your mission is to deliver skilled on-site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager. Responsibilities include:Technical Service & Repairs Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues. Perform preventative, corrective, and breakdown maintenance on customer equipment. Identify root causes of failures and recommend durable repair solutions (not temporary fixes) Read and interpret service manuals, wiring diagrams, and engine fault codes Ensure all repairs are completed safely, efficiently, and to OEM standardsCustomer Interaction & On-site Support Act as the primary company representative on customer sites Communicate technical issues clearly to operators, site managers, and decision-makers Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability) Build trust-based, long-term customer relationships through professional service deliveryService Sales & Commercial Responsibilities Identify and actively sell repair, overhaul, and preventative maintenance work Prepare and present clear, professional service quotes directly to customers Recommend additional services, parts, or upgrades based on machine condition and usage Follow up on quotes to secure customer approval and close service opportunities Operate effectively in an incentivized, performance-based compensation model Travel: Extensive travel to customer locations is required, with some overnight travel (up to 80%)Supervisory Responsibilities: This position has no supervisory responsibility.Your skills and experience This position requires a high school diploma and a minimum of 3 years of experience performing service on major brand equipment and engines, and including electronic engine diagnosis and troubleshooting experience Desired Expertise: A minimum of 3 years of hands-on experience with diesel engines, preferably working with compressors and generators. Ability to perform fault diagnostics (starting, power loss, overheating, emission issues) Repair fuel, air, cooling, lubrication, and exhaust systems Interpret engine fault codes and service manuals Familiarity with Tier 3/Tier 4 engines, sensors, ECUs, and basic emission components Ability to sell the repair and confidently explain to customers what failed, why it failed, and what happens if it's not repaired Translate technical issues into business impact (downtime, fuel consumption, reliability, safety risk) Ability to build clear, professional quotes on iPad/laptop Propose preventative actions, not just corrective repairs Recognize opportunities for engine overhauls, compressor builds, service kits, upgrades or accessories Comfortable being incentivized on sales results Technical service experience maintaining and repairing compressed air equipment, generators, or equivalent Forklift certification is required (company support available if needed) A valid driver's license is required Desired Skills Self-driven and able to work independently in a field service role Confident in identifying, quoting, and selling service work Strong communication skills with a customer-first mindset Strong ownership mentality Diesel engine diagnostics and fault isolation Knowledge of fuel, air intake, exhaust, cooling, and lubrication systems Understanding of engine electronic control systems (ECU, sensors, actuators, fault codes) Ability to troubleshoot starting, power loss, overheating, and shutdown issues Strong mechanical and electrical troubleshooting skills Basic computer proficiency (Outlook, Excel, Word, and business systems) Growth mindset and willingness to develop within the businessWe encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.Your compensation and benefits We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io. Reasonable accommodation requests will be considered on a case-by-case basis.Your job location This role supports customers throughout the Broadview Heights Ohio area and is based out of the Broadview Heights Ohio service center when not providing on-site field service support.Why it is great to work with us Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Technician, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long?term development and support you as you explore new ways to improve how we keep our customers' equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.Application process Our recruitment process is designed to be insightful and comprehensive, consisting of interviews and, for select roles, skills assessments to ensure a good fit for both the candidate and our organization. We are enthusiastic about learning about your unique skills and discussing how you can thrive within our team.