Associate Enrollment and Billing Representative

Company :Highmark Inc.Job Description :JOB SUMMARYUnder general supervision, responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.ESSENTIAL RESPONSIBILITIESCommunicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiriesProcess and maintain membership data. Manage multiple production oriented tasks and responsibilities.Perform various billing, accounts receivable, and reconciliation activities.Create and distribute membership/billing materials and communications to clients/members.Ensures acceptable service levels, metrics, and/or other performance guarantees are met.Conduct research to ensure issue resolution.Other duties as assigned or requested.QUALIFICATIONSMinimum:High school diploma/GED0-1 years of experienceExperience using Microsoft Office ApplicationsExperience in Billing/Enrollment and/or Customer ServicePreferredAssociates or Bachelor’s degree in business or a related fieldPrior finance related experiencePrior healthcare industry experiencePrior Enrollment and Billing experienceSKILLSStrong financial aptitudeSolid customer service/phone skillsAttention to detailOrganizational skills10-key data entry with both quality and speedBasic accounting knowledge and ability to reconcile enrollment and/or payment informationProven ability to analyze and resolve problemsKnowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.Ability to take direction and to navigate through multiple systems simultaneously.Ability to maintain composure under stressful and fast-paced conditions.Language (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$19.39Pay Range Maximum:$24.19Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at View email address on click.appcast.io Consumer Privacy Act Employees, Contractors, and Applicants Notice #J-18808-Ljbffr