Administrative Assistant

Job Description

Job Description

We are looking for a detail-oriented and adaptable Administrative Assistant to support daily operations for a non-profit organization in Lansing, Michigan. This contract to permanent role is best suited for someone who can juggle multiple priorities, support several teams simultaneously, and remain calm when working with challenging situations and clients. The ideal candidate brings strong communication skills, discretion with sensitive information, and the ability to stay organized and productive in a fast-paced environment.

Responsibilities:

• Manage high-volume inbound calls; deescalate upset or difficult clients.

• Provide administrative support to multiple teams simultaneously.

• Prepare, format, and distribute correspondence, reports, forms, and other business documents with a high level of accuracy and care.

• Enter, update, and maintain data in office systems and databases while ensuring records remain organized and current.

• Organize files, records, and office materials to improve accessibility and support efficient day-to-day operations.

• Communicate clearly and respectfully with clients, staff, and community members from a wide range of backgrounds, including individuals with disabilities or limited English proficiency.

• Handle confidential information responsibly and follow established procedures to protect sensitive client and organizational data.

• Independently prioritize competing assignments, respond appropriately to urgent situations, and help keep office workflows running smoothly.

• High school diploma or equivalent, along with at least 3 years of progressively responsible administrative experience, or an equivalent combination of education and related training.

• Two to four years of experience in administrative, clerical, secretarial, or front-office support roles.

• Proficiency with Microsoft Office applications, Outlook email, internet research tools, and database systems.

• Strong written communication, typing, and computer skills for producing documents, correspondence, and reports.

• Self-starter; works independently with minimal supervision

• Effective interpersonal skills with the ability to provide courteous, accurate assistance to staff, clients, and visitors.

• Demonstrated ability to communicate with individuals who may have limited cognitive abilities or limited English proficiency and respond calmly in challenging situations.

• Working knowledge of standard office procedures, with the ability to manage multiple priorities and support several staff members at once.