Systems Business Analyst (Dynamics 365 / Power Platform)

Requirements

• 6 or more years of experience in technical business analysis, requirements gathering, and system lifecycle processes.

• Proficiency in Microsoft Dynamics 365 and the Azure Power Platform suite including Power Apps, Power Automate, and Dataverse.

• Experience with designing, building, and executing comprehensive test cases and user acceptance testing (UAT) scenarios.

• Experience in Microsoft Office 365 platforms, Power BI reporting, SharePoint administration, and Microsoft Visio modeling.

• Experience with enterprise IT ticketing systems, user access administration, and technical issue triage.

• Experience in public health sector environments, HIPAA compliance, CDC data guidelines, and NIST 800-53 standards.

• Excellent verbal and written communication skills.

Responsibilities

• Elicit, analyze, and convert business needs into technical requirements, user stories, and acceptance criteria.

• Configure, test, and support business applications within Microsoft Dynamics 365 and Azure Power Platform environments.

• Develop process flowcharts, data mapping models, and functional specifications for current and future-state operations.

• Coordinate and execute user acceptance testing (UAT), production validations, and test case executions.

• Provide technical system support, resolve operational software incidents, and manage user security permissions.

• Build interactive Power BI reports and maintain collaboration content across enterprise SharePoint sites.

• Author system documentation, standard operating procedures, and training materials for end-user onboarding.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.