Service Development Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The Service Development Manager is responsible for driving the cross-functional development and maturation of technology services from concept through general availability. This role blends elements of product management and program management, with a strong focus on orchestration, influence, and execution across matrixed teams.

Reporting to Portfolio Operations, the Service Development Manager partners closely with Practice Leaders, Compliance, Marketing, Sales, and delivery teams to define service readiness requirements, manage service development initiatives, and ensure services progress successfully through maturity stages (beta → limited availability → general availability).

This role does not have direct reports but operates as a matrix leader, guiding multiple teams and initiatives simultaneously to deliver scalable, market-ready services.

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Key Responsibilities

Service Development & Maturity

• Drive service development initiatives across technology platforms (e.g., AWS, Azure, GCP) and technology practices (e.g., Application Modernization)
• Define and coordinate requirements for service progression from beta to limited availability to general availability
• Ensure service readiness across delivery, compliance, sales enablement, and marketing dimensions
• Partner with stakeholders to reduce time-to-launch while minimizing rework and downstream friction

Program & Initiative Management

• Lead multiple concurrent service development initiatives, ensuring on-time and on-scope delivery
• Develop and maintain service development plans, milestones, dependencies, and risks
• Facilitate trade-off discussions and influence prioritization decisions across stakeholders
• Identify and proactively manage risks, issues, and cross-team dependencies

Cross-Functional Leadership

• Act as the central point of coordination across Practice Leaders, Compliance, Marketing, Sales, and other stakeholders
• Facilitate alignment on service scope, readiness criteria, and launch expectations
• Influence decision-making through data, structured recommendations, and strong communication
• Drive accountability without direct authority

Service Packaging & Enablement

• Coordinate the development of service artifacts such as:
• Service definitions and descriptions
• Delivery models and playbooks
• Sales enablement and marketing materials
• Ensure services are clearly defined, repeatable, and positioned for successful adoption

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Measures of Success

Success in this role is demonstrated by:

• Services progressing smoothly from beta → limited availability → general availability
• Consistent on-time and on-scope delivery of service development initiatives
• High stakeholder satisfaction across Practice Leaders, Sales, and Marketing
• Reduced service launch timelines and lower levels of rework or post-launch remediation

Required Qualifications

• Bachelor’s degree in Business, Technology, Engineering, or related field, or equivalent practical experience.
• 7+ years of experience in program management, product/service offering management, portfolio operations, or related roles within technology professional services, consulting, or a services-led technology organization.
• 3+ years leading complex, cross-functional initiatives in matrixed environments , including establishing milestones, managing dependencies/risks, and driving governance and decision-making.
• 4+ year’s experience packaging, launching, and scaling technology services/offerings from concept through general availability, including readiness across delivery, compliance, sales enablement, and marketing.
• 5+ years of stakeholder management and influence experience, with the ability to drive alignment and accountability across senior leaders and delivery teams through clear, structured communication.
• 3+ years of hands-on experience producing service lifecycle and readiness artifacts (e.g., service definitions, delivery models/playbooks, launch checklists, enablement materials, and executive-ready status reporting).
• 2+ years of working knowledge of cloud platforms (AWS, Azure, and/or GCP) and how consulting/service organizations deliver and operationalize cloud-based offerings.
• Proven ability to operate effectively in ambiguous, evolving environments, managing multiple concurrent initiatives and priorities with a bias toward measurable outcomes.

Job Type & Location

This is a Permanent position based out of Dallas, TX.

The pay range for this position is $123000.00 - $184600.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.