HIV Medical Case Manager

Who We Are Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary Hours: Full-time, Monday-Friday; 08:30 am - 5:00 pm Union: Yes (Union Name: 1199 SEIU) Patient Facing: Yes Position: Medical Case Manager – HIV team, focused on people living with HIV and substance use disorder who are experiencing homelessness. Funded until end of February 2028 with possibility for renewal. Responsibilities Assess new HIV patients for financial, psycho-social, housing, and other needs. Develop comprehensive service care plan with the patient; assess Ryan White eligibility and care plan at intake and every 6 months; attend required Boston Public Health Commission Ryan White trainings. Work with patients to reduce barriers to full engagement in HIV care and treatment, including via collaboration with legal and housing advocates; assist patients in attending important appointments such as medical, benefits, mental health, and others, by arranging transportation and addressing barriers; accompany patients as needed to appointments; track missed appointments, reschedule as necessary, and document care appropriately in the medical record. Identify, in collaboration with the multidisciplinary team, which patients will benefit from outreach visits at shelters, outside agencies, jail, or their place of residence; participate in HIV care team to develop integrated care plans and coordinate care. Conduct intensive outreach visits on the streets, drop-in spaces, outside agencies, jail, or patients’ homes to connect with newly diagnosed, not yet in care, or care-fallout patients. Qualifications Associate’s or bachelor’s degree in a related field and/or equivalent two years relevant human services experience. Experience working with people with substance use disorder (required), experience with people experiencing homelessness, incarceration and/or sexual violence (plus). Lived experiences welcomed and valued. Commitment to harm reduction, knowledge of harm reduction strategies and trauma-informed approaches (required). Previous street-level outreach experience with at-risk populations (plus). Knowledge of community resources, especially addiction-related resources and supports (plus). Commitment to equitable and culturally appropriate care for diverse populations, including communities of color, LGBTQIA communities, non-English speaking populations, people with histories of incarceration, substance use disorders, and people experiencing homelessness. Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with ability to work independently and in a team-based setting. Bi-lingual fluency in Spanish preferred. Compensation and Benefits Hourly compensation ranges from $22.25 to $35.60 based on years of experience. Full-time employees eligible for competitive time off program, health, dental, and vision insurance, 403(b) retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency, and more. Benefits prorated for part-time employees. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. COVID-19 Vaccination: Proof of COVID-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas. #J-18808-Ljbffr bhchpjobs