Director of Service Operations & Maintenance -Commercial Solar

Overview Director of Service Operations & Maintenance - Commercial Solar – Pfister Energy, Inc. Pfister Energy is a nationally recognized renewable energy company specializing in innovative power solutions and energy efficiency for commercial, industrial, and institutional clients. We are a trusted leader in engineering, procurement, and construction (EPC) of turnkey renewable energy systems, with over 750 MW of solar installed in the United States. From project development and engineering to installation, commissioning, and ongoing operations and maintenance, Pfister Energy offers comprehensive in-house capabilities to deliver high-performance energy solutions. We are seeking a strategic and skilled Director of Service Operations and Maintenance to join our growing team. This leadership role is responsible for driving the growth, performance, and operational excellence of our service offerings. The ideal candidate will bring deep technical expertise in PV systems, a strong business mindset, and proven experience managing high-performing teams. Responsibilities Business Leadership & Growth Lead and manage the O&M division for commercial and utility-scale PV assets. Drive business growth by developing new service offerings and winning long-term O&M contracts. Develop standardized pricing models, proposal templates, and service scopes. Collaborate with executive leadership to build financial models, service packages, and margin targets. Technical Oversight Oversee commissioning, maintenance, troubleshooting, and performance optimization of large-scale PV systems. Interpret and analyze complex technical data, including IV curves, insulation resistance tests, thermography, and relay/fault reports. Develop troubleshooting protocols and ensure root cause analysis for underperforming systems. Manage third-party testing and diagnostic vendors and coordinate field investigations as needed. Operations Management Oversee field teams, including service technicians and performance analysts, ensuring safe and effective execution of all O&M tasks. Establish workflows and SOPs for dispatch, preventive maintenance, corrective actions, and remote monitoring. Ensure accurate and timely reporting, client communication, and billing for all service work. Maintain up-to-date asset documentation and compliance records. Warranty & Vendor Management Manage third-party warranty claims with equipment manufacturers (inverters, modules, switchgear, etc.). Negotiate and manage subcontractor agreements for specialized field services or testing. Team Building & Development Hire, train, and manage O&M field and support staff. Develop onboarding programs, technical training, and safety protocols. Conduct performance evaluations and build a high-performing service culture. Qualifications Bachelor’s degree in Engineering, Renewable Energy, or related field. Minimum of 8 years of experience in commercial and/or utility-scale solar PV operations, with at least 3 years in a leadership or managerial role. Proven ability to lead service teams and scale O&M operations. Deep understanding of PV system components (inverters, combiner boxes, trackers, etc.). Strong technical knowledge of diagnostic tools and performance metrics, including IV curve tracers, relay coordination studies, and SCADA monitoring. Experience managing O&M budgets, contracts, and customer deliverables. NABCEP PV Installation Professional or O&M Specialist Certification, preferred. Experience with asset management platforms (e.g., Power Factors, AlsoEnergy, Inaccess), preferred. Familiarity with CMMS platforms and client billing systems, preferred. Location Hawthorne, NJ Requirements Candidates must be authorized to work in the United States. Benefits & Perks Performance Based Bonuses Matching 401(k) Plan Health Insurance Health Reimbursement Account Vision Insurance Life and AD&D Critical Illness Insurance Employee Discount Program Paid Time Off Paid Holidays Apply Submit resumes to View email address on click.appcast.io Equal Opportunity Pfister Energy, Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other legally protected status. #J-18808-Ljbffr Pfister Energy