Regional Support Specialist - Latin America & Caribbean

Position Summary Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter‑departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back‑office roles and processes. Essential Duties and Responsibilities Respond to customer requests in assigned territory for quotes or orders Process machine orders received by telephone, email, and internal generation Provide regular order status updates to the customer and sales representatives. Communicate delivery dates and coordinate delivery Address customers by telephone, email or in person to provide information about products or services Aid customers with resolutions for sales, service, or any customer issues Follow up and confirm receipt of final signed sales agreements. Ensure orders are being processed in a timely manner per customer agreements. Help spearhead resolving external sales personnel customer and product challenges. Responsible for release of order confirmation once order has been received. Train in Salesforce.com Active as a point of contact for their region assigned Request copy of trade‑in title prior to shipping new units. Follow up on receipt of the original title after the new unit is delivered Contact customer after order is received to obtain finance company information. Prepare all documents for finance companies 3 weeks prior to shipment. Follow up on pre‑delivery payment. RSD go to person, on occasion, for day‑to‑day issues. Inter‑departmentally. Qualifications 1-2 years’ experience in related field of work scope. Self‑motivated, proactive, and easy to interact with. Strong time management skills with the ability to meet hourly and daily deadlines. Self‑starting, capable of working independently and under pressure while facing changing priorities, functioning, and contributing as part of a fast‑paced team. Strong organizational skills and attention to detail. Excellent internal and external customer relationship skills. Strong computer knowledge. Reliable. Experience with SAP and Salesforce is a plus Cross‑functional collaboration skills Education/Certification/Training Mandatory safety training (see "Total Compliance Management" program) On‑the‑job training Physical Demands While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull. Ability to regularly lift and/or move 15+ pounds. Specific vision abilities required by this job include close, peripheral, and the ability to focus. While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals. Safety glasses/goggles must always be worn while in designated areas of the shop. Proper closed‑toe and heel footwear is required while in the shop. The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job. Benefits Comprehensive benefits (medical, vision, and dental insurance) Company paid Hospital Indemnity/Accident Insurance HSA – incentives for company contributions FSA-Plans Company-paid Life Insurance Company paid Short-term/Long-term Disability #J-18808-Ljbffr