FRONT OFFICE REPRESENTATIVE

Job Description

Job Description

Position SummaryThe Front Office Representative performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: 

• • Competitive compensation, with annual merit increases 
  • Company sponsored PPO medical plan and buy-up option, vision, and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday 
  • Company paid life/AD&D and long-term disability policies  

Essential Duties and Responsibilities

• Greet clients and patients
• Schedules patients’ office visits
• Complete patient reminders for appointment times 
• Answers phone and take messages
• Addresses patient questions or concerns
• Insures patient confidentiality
• Communicates appropriate policy and procedure to patients 
• Issues registration forms and checks for completion and accuracy
• Obtains current identification such as copies of ID card/driver’s license, insurance card and pertinent sliding fee documentation
• Identify sliding fee for patients 
• Verifies insurance eligibility 
• Follow appropriate patient walk-in process
• Enter registration information into computer for new patients; Obtains consent for treatment of minors when appropriate
• Files registration documents in medical records according to policy and procedures
• Handle superbill process to include: Obtains valid signature on superbill, work with clinic team to ensure all forms placed with superbill, check completeness of superbills, account for all used and voided superbills, post superbill payments
• Discusses account balance with patients; collect for current payments, past due payments or directs patients to the billing office when applicable
• Refers patients to eligibility/financial workers if available and necessary
• Ensures that daily log and cash on hand balances and all cash accounted for. 
• Completes deposit slip, reconcile cash collected to cash-on-hand daily
• Provides general filing
• Ensures proper policy and procedure are followed with office duties, such as, DNKA, Lab Tracking, Refills, etc.
• Verifies and ensures competency when utilizing EMR and EPM system 

Required Qualifications

• High School Diploma or GED Equivalent

Preferred Qualifications

• 1 year experience as in a medical/dental front office role
• English/Spanish fluency
• Skill in operations computer databases
• Ability to read, write, and calculate mathematical figures.
• Knowledge of general office practices and procedures in a medical/dental clinic
• Knowledge of programs available that support nutritional/health education
• Ability to communicate in a courteous and professional manner via telephone and in person
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations
• Knowledge of ADA, CPT, and ICD-9-CM coding

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.